48HourPrint.com is a leading online provider of award-winning printing and mailing services for small businesses, graphic designers, and nonprofit organizations throughout the United States and Canada. They offer 40 print products for your marketing needs – from postcards, business cards and brochures to newsletters, catalogs, door hangers, bumper stickers, magnets and more. This video will a provide brief overview demonstrating how quick and easy it can be to order online printing services from a leading online print services company.
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11/27/2011
9/23/2011
Business Card Printing from 48HourPrint.com
48HourPrint.com is the most popular online printing services in the United States. With corporate headquarters in Boston, Massachusetts, and printing facilities in Cleveland, Ohio and Phoenix, Arizona, 48HourPrint.com is able to deliver products and services nationwide. Our online capabilities include one-step re-orders, saved shipping addresses and payment methods, order upgrades, and group accounts with multiple users. You are able to fully manage your orders and preferences simply by logging in.
Online Printing Services from 48HourPrint.com
If you need anything printed, please check out 48HourPrint for great quality, fast delivery and affordable prices.
9/09/2011
48HourPrint.com Announces Buying Power Program For Print Buyers International Members http://ping.fm/ckSjN
4/08/2011
2/27/2011
2/04/2011
2/02/2011
2/01/2011
The Benefits of Caller ID and Voice Mail
Cellular phones are convenient for those on a busy scheudle, whether for business or private use. They provide a means for you to talk with family or pals when emergencies occur or when you want a question quickly answered. To go enjoy additional benefits from your cellular telephone, you need to set up the voicemail and caller ID features and capabilities. These two features often come standard on most new mobile phones as they can offer an effecient way to capture missed calls and / or avoid unwelcome calls on your telephone.
Voicemail Benefits. Voicemail on a cellular telephone is the moder equivalent to an answering machine, except without the machine and recording cassettes!
It can be configured on your cellular telephone with your own personal message or with an automated message. Voicemail enables your callers to leave messages if you're unavailable to respond to the call or if you are on the line with someone else.
Voicemail will even take messages for you if you lose all of your battery power.
Check Voicemail from Anywhere. Just about all cell-phone plans enable you to access your voicemail from anywhere, even from another phone ( land line or cordless ) at your home or away at a hotel or while on vacation.
Also, most voicemail plans permit unlimited access to voicemail even though you are out of your network.
Caller ID Benefits Caller ID permits you to save time and money by giving you a strategy to avoid unwelcome calls and to see who's calling and to ascertain if it's a significant call or not. With caller ID, you can see the name and number of the individual that is on the line before replying to the call. The screen will sometimes show a name or telephone number, or both. It'll also show a caller that can't be identified in which it may be an individual number or that of a telemarketer.
If you see that it is a number you don't recognise, you can simply not answer the call and have them leave a message on your voicemail if it is something vital. Furthermore, with voicemail and caller ID, you can cut down on your stress level about who could be calling. You can turn your ringer off or turm down the volume while dining or if you happen be out for the evening and know you can check voicemail messages later.
You now do not need to be worried about calls interrupting your meal, entertainment or fun. You may be able to purchase mobile phones with plans that utilize
Most will be able find great deals online or at their local mall.
Voicemail Benefits. Voicemail on a cellular telephone is the moder equivalent to an answering machine, except without the machine and recording cassettes!
It can be configured on your cellular telephone with your own personal message or with an automated message. Voicemail enables your callers to leave messages if you're unavailable to respond to the call or if you are on the line with someone else.
Voicemail will even take messages for you if you lose all of your battery power.
Check Voicemail from Anywhere. Just about all cell-phone plans enable you to access your voicemail from anywhere, even from another phone ( land line or cordless ) at your home or away at a hotel or while on vacation.
Also, most voicemail plans permit unlimited access to voicemail even though you are out of your network.
Caller ID Benefits Caller ID permits you to save time and money by giving you a strategy to avoid unwelcome calls and to see who's calling and to ascertain if it's a significant call or not. With caller ID, you can see the name and number of the individual that is on the line before replying to the call. The screen will sometimes show a name or telephone number, or both. It'll also show a caller that can't be identified in which it may be an individual number or that of a telemarketer.
If you see that it is a number you don't recognise, you can simply not answer the call and have them leave a message on your voicemail if it is something vital. Furthermore, with voicemail and caller ID, you can cut down on your stress level about who could be calling. You can turn your ringer off or turm down the volume while dining or if you happen be out for the evening and know you can check voicemail messages later.
You now do not need to be worried about calls interrupting your meal, entertainment or fun. You may be able to purchase mobile phones with plans that utilize
Most will be able find great deals online or at their local mall.
1/25/2011
Managed IT Services Leader Launches Facebook Business Page
SysArc Launches Facebook Business Page. Get connected at: http://ping.fm/veTau
11/11/2010
Seeking New Members for my BNI Group
Seeks professional for my sales opportunity referral group. We meet in Gaithersburg, MD on Wednesday's at 11:30http://ping.fm/TJAW6
10/05/2010
The Benefits of Managed IT Services
This article discusses some of the many benefits a company may realize when their outsource the management, support and maintenance of their IT infrastructure to a Managed Service Provider (MSP).
10/04/2010
9/27/2010
Jim Eglin is Attending The Smith Growth Partners Webinar
Jim Eglin is attending the Smith Growth Partners Webinar. See http://ping.fm/fFgGn for more details.
9/08/2010
7/15/2010
7/12/2010
Cloud Computing Options
Cloud computing is one of the latest buzzwords coming out of the technology industry that has many people scratching their heads and wondering if this is something they should implement within their business.
In simple terms, cloud computing is a solution that consists of accessing applications through the Internet versus an internal network server that is physically located in your office.
Popular examples of cloud computing include hosted email, online data backup, software-as-a-service (SaaS) and hosted IP based phone service (hosted VoIP).
A complete cloud computing environment entails the outsourcing all of your network servers and associated applications to a third-party data center where another company has the responsibility for the maintenance and up-time of your technical infrastructure.
The main benefit of cloud computing includes a lower total cost of ownership that results from the more efficient utilization of technology. For example, though the use of virtualization technology, a number of servers may be consolidated into one physical server—resulting in reduced cost as well as providing enhanced support capabilities via centralized management.
Another benefit is the increased availability of faster internet bandwidth speeds offering your staff performance that is similar to an internal network.
In summary, cloud computing can eliminate the need to purchase new servers, provide built-in disaster recovery, reduce power consumption, eliminate maintenance costs, as well even free up office space. In addition, your Information Technology (IT) support staff will be able to focus more time and efforts on ensuring the delivery of your core service offerings.
Some of the concerns we hear from clients with this solution involves considerations around data security, reliance on internet service up-time, bandwidth performance, maintenance and support as well as vendor management.
However, we still believe that cloud computing is a viable solution that is definitely worth further consideration.
In simple terms, cloud computing is a solution that consists of accessing applications through the Internet versus an internal network server that is physically located in your office.
Popular examples of cloud computing include hosted email, online data backup, software-as-a-service (SaaS) and hosted IP based phone service (hosted VoIP).
A complete cloud computing environment entails the outsourcing all of your network servers and associated applications to a third-party data center where another company has the responsibility for the maintenance and up-time of your technical infrastructure.
The main benefit of cloud computing includes a lower total cost of ownership that results from the more efficient utilization of technology. For example, though the use of virtualization technology, a number of servers may be consolidated into one physical server—resulting in reduced cost as well as providing enhanced support capabilities via centralized management.
Another benefit is the increased availability of faster internet bandwidth speeds offering your staff performance that is similar to an internal network.
In summary, cloud computing can eliminate the need to purchase new servers, provide built-in disaster recovery, reduce power consumption, eliminate maintenance costs, as well even free up office space. In addition, your Information Technology (IT) support staff will be able to focus more time and efforts on ensuring the delivery of your core service offerings.
Some of the concerns we hear from clients with this solution involves considerations around data security, reliance on internet service up-time, bandwidth performance, maintenance and support as well as vendor management.
However, we still believe that cloud computing is a viable solution that is definitely worth further consideration.
7/06/2010
IT Support Services Executive Profile
Mr. Eglin has over twenty-five years experience driving substantial revenue growth and profitability for technology products and professional services.
Prior to joining the SysArc team, he was the Vice-President of Sales and Marketing for Legal Advantage, LLC–one of the Top 5 Legal Process Outsourcing providers in the world.
Before expanding Legal Advantage, LLC, Mr. Eglin was the Co-Founder/Owner of Digital Documents, LLC—one of the nation’s quickly growing and largest providers of document scanning services and solutions.
Prior to Digital Documents, LLC, Mr. Eglin was the General Manager of Strategic Technologies and Manager of Strategic Accounts with Oracle Corporation.
For the first dozen years of his career, Mr. Eglin was a recognized expert in the utilization of advanced technology products and services to support some of the largest, most visible and complex document management projects within the litigation support industry.
SysArc is the preferred provider for Information Technology support and computer network services by small and mid-sized businesses throughout the Northern Virginia, Maryland and Washington, DC Metro area.
Since 2004, SysArc has assisted hundreds of companies from more than 20 industry verticals to leverage their investments in technology by providing responsive yet affordable IT support services that consistently lead to reduced costs, improved infrastructure stability and enhanced employee satisfaction with their daily use of technology.
Our team of Network Support Services professional and certified computer support staff are helpful and responsive and each possess the technical and subject-matter expertise to effectively and efficiently maintain, monitor, manage, support and repair your network, desktops and entire computing environment.
Contact us to today to learn why the most successful companies count on SysArc as their Information Technology support partner.
Prior to joining the SysArc team, he was the Vice-President of Sales and Marketing for Legal Advantage, LLC–one of the Top 5 Legal Process Outsourcing providers in the world.
Before expanding Legal Advantage, LLC, Mr. Eglin was the Co-Founder/Owner of Digital Documents, LLC—one of the nation’s quickly growing and largest providers of document scanning services and solutions.
Prior to Digital Documents, LLC, Mr. Eglin was the General Manager of Strategic Technologies and Manager of Strategic Accounts with Oracle Corporation.
For the first dozen years of his career, Mr. Eglin was a recognized expert in the utilization of advanced technology products and services to support some of the largest, most visible and complex document management projects within the litigation support industry.
SysArc is the preferred provider for Information Technology support and computer network services by small and mid-sized businesses throughout the Northern Virginia, Maryland and Washington, DC Metro area.
Since 2004, SysArc has assisted hundreds of companies from more than 20 industry verticals to leverage their investments in technology by providing responsive yet affordable IT support services that consistently lead to reduced costs, improved infrastructure stability and enhanced employee satisfaction with their daily use of technology.
Our team of Network Support Services professional and certified computer support staff are helpful and responsive and each possess the technical and subject-matter expertise to effectively and efficiently maintain, monitor, manage, support and repair your network, desktops and entire computing environment.
Contact us to today to learn why the most successful companies count on SysArc as their Information Technology support partner.
6/09/2010
SysArc Selected to Provide IT Support Services to National Conference Management Company
National Conference Management Services Provider Selects SysArc for IT Support Services. Please see http://ping.fm/33xcG For additional information about SysArc, please be sure to see one of of many profiles currently available on the Internet
National Conference Management Company Picks SysArc for Information Technology Support
SysArc will Support, Manage and Maintain all Servers, Desktops and Mobile Devices
SysArc is pleased to announce that it has received a contract to provide a wide range of Information Technology (IT) services and solutions to help this quickly growing provider of conference management services that supports the federal government and the private sector.
SysArc will provide computer and technical services, deploy their support tools and applications as well as offer technology and business consulting to ensure the continual uptime and optimization of this organization's substantial investments in infrastructure and technology.
Under this all-inclusive and fixed-price contract, the company will receive server, desktop and end-user support via SysArc's Network Operations Center that includes; Proactive Technology Management, Reactive Support Services, Network Administration, Technology Consulting and Professional Services.
SysArc’s Chief Operations Officer Tim Brennan remarked, "We are pleased that another industry leading company has decided to place their confidence in our abilities. The completeness and thoroughness of our service offering continues to resonant with our prospects and clients."
SysArc Partner James Eglin commented “Like many others, this organization was frustrated with the level of support and service they were receiving from their current computer support provider. In addition, they were concerned about this vendor’s inability to scale and grow as the business continued to expand. After reviewing our standard service and solution offering, our value proposition-as well as the deficiencies of the previous vendor-became very quickly apparent."
About SysArc:
SysArc provides expert technical services and Information Technology solutions needed to effectively compete in the small and mid-sized commercial marketplace. We deliver enterprise quality technical, computer network support and business and technology consulting services. Our services and solutions help our clients ensure the continual alignment of their investments in technology to their strategic as well as and tactical business objectives, reduce their overall technology expenditures, enhance the stability of their technical environment and improve staff efficiency and business effectiveness.
SysArc, Inc.
11300 Rockville Pike
Rockville, Maryland 20852
800.699.0925
http://www.sysarc.com
SysArc is pleased to announce that it has received a contract to provide a wide range of Information Technology (IT) services and solutions to help this quickly growing provider of conference management services that supports the federal government and the private sector.
SysArc will provide computer and technical services, deploy their support tools and applications as well as offer technology and business consulting to ensure the continual uptime and optimization of this organization's substantial investments in infrastructure and technology.
Under this all-inclusive and fixed-price contract, the company will receive server, desktop and end-user support via SysArc's Network Operations Center that includes; Proactive Technology Management, Reactive Support Services, Network Administration, Technology Consulting and Professional Services.
SysArc’s Chief Operations Officer Tim Brennan remarked, "We are pleased that another industry leading company has decided to place their confidence in our abilities. The completeness and thoroughness of our service offering continues to resonant with our prospects and clients."
SysArc Partner James Eglin commented “Like many others, this organization was frustrated with the level of support and service they were receiving from their current computer support provider. In addition, they were concerned about this vendor’s inability to scale and grow as the business continued to expand. After reviewing our standard service and solution offering, our value proposition-as well as the deficiencies of the previous vendor-became very quickly apparent."
About SysArc:
SysArc provides expert technical services and Information Technology solutions needed to effectively compete in the small and mid-sized commercial marketplace. We deliver enterprise quality technical, computer network support and business and technology consulting services. Our services and solutions help our clients ensure the continual alignment of their investments in technology to their strategic as well as and tactical business objectives, reduce their overall technology expenditures, enhance the stability of their technical environment and improve staff efficiency and business effectiveness.
SysArc, Inc.
11300 Rockville Pike
Rockville, Maryland 20852
800.699.0925
http://www.sysarc.com
6/07/2010
Association Chooses SysArc for IT Support Services
SysArc is pleased to announce that it has received a contract to provide Managed Infrastructure support software, ongoing maintenance and support in addition to business and technology consulting to this quickly growing Washington, DC Association.
Under this Fixed-Price contract, SysArc will provide computer and infrastructure support, software and reporting to ensure the optimization, up-time and overall security for all servers, desktops and devices.
The association will receive technical support via SysArc's Network Operations Center and Infrastructure Support Framework to include Proactive Technology Management, Reactive Support Services, Network Administration as well as continual Technology and Business Consulting. In addition, several advanced technologies will be deployed to help ensure continued business process improvement and that any support issues may be efficiently and effectively resolved. The support services will draw upon and leverage SysArc’s six years of technical and business experience assisting small and mid-sized companies throughout the Washington, DC area.
SysArc’s Director of Operations Tim Brennan commented, "We are very excited that another Association has selected us as their trusted partner. We will continue to leverage our deep industry experience and knowledge, as well as our substantial investments in people, technology and processes to provide this client with the highest possible levels of computer support and customer service."
SysArc Partner James Eglin stated that, "We are proud that this award further solidifies our organization as the preferred provider of Information Technology services within our marketplace. Furthermore, it is interesting to note that this client had been using the services of another IT support provider for many years, and once they became familiar with our comprehensive and value-based offering, they immediately made a switch even before their existing contract expired!"
Under this Fixed-Price contract, SysArc will provide computer and infrastructure support, software and reporting to ensure the optimization, up-time and overall security for all servers, desktops and devices.
The association will receive technical support via SysArc's Network Operations Center and Infrastructure Support Framework to include Proactive Technology Management, Reactive Support Services, Network Administration as well as continual Technology and Business Consulting. In addition, several advanced technologies will be deployed to help ensure continued business process improvement and that any support issues may be efficiently and effectively resolved. The support services will draw upon and leverage SysArc’s six years of technical and business experience assisting small and mid-sized companies throughout the Washington, DC area.
SysArc’s Director of Operations Tim Brennan commented, "We are very excited that another Association has selected us as their trusted partner. We will continue to leverage our deep industry experience and knowledge, as well as our substantial investments in people, technology and processes to provide this client with the highest possible levels of computer support and customer service."
SysArc Partner James Eglin stated that, "We are proud that this award further solidifies our organization as the preferred provider of Information Technology services within our marketplace. Furthermore, it is interesting to note that this client had been using the services of another IT support provider for many years, and once they became familiar with our comprehensive and value-based offering, they immediately made a switch even before their existing contract expired!"
5/26/2010
SysArc Awarded Another IT Support Contract
SysArc awarded IT Support contract. See http://ping.fm/KNFQV For additional information about some of our other recent IT support contract awards, please be sure to read some of the many online postings and announcements.
5/03/2010
Network Support Leader Updates Website
We have updated our website at http://www.sysarc.com - A few cosmetic changes, but lots of very powerful technology behind the scenes. Also, please run a query in Google to learn more about some of the many things we are doing to solidify our position as the preferred provider of network support services to organizations throughout Maryland, Virginia and Washington, DC.
4/27/2010
3/30/2010
2/18/2010
Free White Paper-The Latest in Online Data Backup and Protection
Download our Free Online Data Backup White Paper at: http://ping.fm/hlJ6C
2/15/2010
2/11/2010
Computer Support Service Options for SMB's in the Washington DC Area
The recent economic turmoil has put tremendous pressure on organizations to explore ways to reduce costs across all areas of their business—and IT is no exception.
Although most companies have implemented some level of technology to improve staff productivity, the cost of maintaining and supporting computer systems and ensuring continual end-user satisfaction can be significant.
Fortunately, there are now attractive alternatives for small and mid-size businesses (SMB) to significantly reduce their IT budgets while simultaneously improving the uptime, effectiveness and satisfaction of their investments in computers and technology.
SMB’s are typically limited to three types of models to manage and support their computers.
The first model is to invest and build out an internal IT Department. This option is by far the most costly to setup and maintain. Most organizations will need to budget about $120,000 for just a single IT support professional. In the Washington DC marketplace, an experienced senior tech will command an annual salary of $80,000-$100,000. With benefits ($10,000), overhead ($5,000), training ($5,000), recruiter fees ($15,000) and required software tools and equipment ($10,000)—these costs quickly grow. Given the high demand for quality IT staff in our area, finding, managing, retaining and developing your technical person can be a difficult and time consuming process. Furthermore, based on industry standard turnover rates for IT staff, you will need to restart your recruitment process every two years!
Another alternative is to outsource the support of your IT department to a sole proprietor or independent IT consultant. This initially attractive low cost alternative can actually be very difficult to make successful. However, these individuals can easily be found online, or through a referral from a friend or colleague.
Their resumes may contain many industry “buzz words” but their experience and skills are often focused on just a few technologies. More importantly, their limited resources do not allow them to scale to the cyclical needs of your business and they have few resources to respond to the ongoing demands of more than one account at one time. Furthermore, almost all have not made the substantial investment in system management tools and applications and are therefore unable to offer Service Level Agreements (SLA’s). As such, you should be prepared to churn through several people before securing the one you feel can adequately support your business.
A final alternative is to outsource your needs to a dedicated IT Support company or Managed Services Provider (MSP). This option will save you 30-50% of the cost of the in-house model yet you will receive higher levels of service and response than either of the other support models.
There are many variations on this model and you need to be diligent in selecting a partner that has a comprehensive service offering that can respond to your varied IT support needs and requirements.
SysArc recommends selecting a company that offers fixed-fee pricing, utilizes a team of IT professionals that each perform specialized tasks and roles, has staff members with multiple technical certifications, leverages industry leading technologies to effectively manage your environment, has documented best practices processes and procedures, performs regularly scheduled onsite visits combined with unlimited remote support as well as a trusted partner that can recommend and successfully implement new technology in support of your business goals and objectives.
Although most companies have implemented some level of technology to improve staff productivity, the cost of maintaining and supporting computer systems and ensuring continual end-user satisfaction can be significant.
Fortunately, there are now attractive alternatives for small and mid-size businesses (SMB) to significantly reduce their IT budgets while simultaneously improving the uptime, effectiveness and satisfaction of their investments in computers and technology.
SMB’s are typically limited to three types of models to manage and support their computers.
The first model is to invest and build out an internal IT Department. This option is by far the most costly to setup and maintain. Most organizations will need to budget about $120,000 for just a single IT support professional. In the Washington DC marketplace, an experienced senior tech will command an annual salary of $80,000-$100,000. With benefits ($10,000), overhead ($5,000), training ($5,000), recruiter fees ($15,000) and required software tools and equipment ($10,000)—these costs quickly grow. Given the high demand for quality IT staff in our area, finding, managing, retaining and developing your technical person can be a difficult and time consuming process. Furthermore, based on industry standard turnover rates for IT staff, you will need to restart your recruitment process every two years!
Another alternative is to outsource the support of your IT department to a sole proprietor or independent IT consultant. This initially attractive low cost alternative can actually be very difficult to make successful. However, these individuals can easily be found online, or through a referral from a friend or colleague.
Their resumes may contain many industry “buzz words” but their experience and skills are often focused on just a few technologies. More importantly, their limited resources do not allow them to scale to the cyclical needs of your business and they have few resources to respond to the ongoing demands of more than one account at one time. Furthermore, almost all have not made the substantial investment in system management tools and applications and are therefore unable to offer Service Level Agreements (SLA’s). As such, you should be prepared to churn through several people before securing the one you feel can adequately support your business.
A final alternative is to outsource your needs to a dedicated IT Support company or Managed Services Provider (MSP). This option will save you 30-50% of the cost of the in-house model yet you will receive higher levels of service and response than either of the other support models.
There are many variations on this model and you need to be diligent in selecting a partner that has a comprehensive service offering that can respond to your varied IT support needs and requirements.
SysArc recommends selecting a company that offers fixed-fee pricing, utilizes a team of IT professionals that each perform specialized tasks and roles, has staff members with multiple technical certifications, leverages industry leading technologies to effectively manage your environment, has documented best practices processes and procedures, performs regularly scheduled onsite visits combined with unlimited remote support as well as a trusted partner that can recommend and successfully implement new technology in support of your business goals and objectives.
SysArc Publishes Ferbruary 2010 Newsletter
SysArc, Inc. publishes our February 2010 Newsletter that highlights some of our recent events and accomplishments.
2/10/2010
The Latest Options for IT Support Services in the DC Metro Area
Options for IT Support Services. http://ping.fm/8hFsa. A brief overview of some of the current options for IT support services that are available to SMB's in the Washington, DC metro area.
2/08/2010
Manged Services Provider Continues Expansion
A leading DC Association Selects SysArc for Managed Services. See http://ping.fm/Awy8B
2/02/2010
SysArc's Unique Value Proposition to Companies in MD, VA and DC
We offer a unique combination of people, process and technology to support the computer and IT needs of our clients.
Our Septemenber Newsletter has been Posted
Be sure to read the SysArc Report to stay current with all of our recent happenings and updates.
1/27/2010
James Eglin Interview on Who Hub
James Eglin, Partner with SysArc, was recently interviewed on the industry leading site WhoHub.
1/22/2010
1/12/2010
James Eglin with SysArc Added to WeFollow
Just added myself to the http://wefollow.com twitter directory under: rockville_md technology computers networking info businessownerjavascript:void(0)
12/14/2009
12/11/2009
SysArc Seeks Additional Technical Talent
SysArc, Inc. is seeking another Network Engineer for our expanding IT support company with locations in Northern Virginia, Maryland and Washington, DC.
IT Services Manager Job Opening
SysArc is currently seeking a highly skilled service manager with the drive and determination to help us support our client base. This position reports to our Director of Technical Services. We are looking for an individual who is a problem-solver and has a proven track record of managing a technical team to successfully address challenging user computing issues, and is accustomed to maintaining technical staffing levels, training and certification requirements, problem management and resolution processes and customer satisfaction via strict SLA management. If you have the experience and the desire, we'd like to talk to you.
Our service manager is responsible for maintaining customer uptime and improving their computing experiences through managing our technical staff’s effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. This position will directly supervise our service desk and staff, onboard new customers, run and manage technical projects, provide customer service support, analyze trends in customer inquiries/requests for assistance, recommend improvements in overall service levels and monitor staff performance. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include managing a structured problem management and resolution process to remediate customer problems within established SLAs, and involves working with other resources and vendors to deliver effective support services.
Job duties include utilizing our professional services automation (PSA) solution to manage technical support services and collaborate and work with other management, staff and vendor support resources to ensure effective, efficient service delivery to customers. Overall relationship management skills and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing management and strategy meetings and preparing and presenting service reports to management regularly.
Minimum Skills Required:
• Minimum three years service dispatch experience
• Excellent knowledge of our supported software and technologies
• Strong interpersonal skills required to effectively communicate with customers, staff and vendors
• Passion for teamwork, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Valid driver's license and proof of insurance
• Background check and drug screen required
• Reliable transportation
This Position Entails:
• Management of human resources to meet organizational goals for service excellence
• Administrator of established company policies
• Analysis of service delivery business unit data to seek improvements in efficiency and productivity
• Heavy follow-up and follow-through
• The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
Qualified candidates please submit a current resume and salary history. Please visit our site at http://www.sysarc.com to learn more our company and IT support offerings.
Our service manager is responsible for maintaining customer uptime and improving their computing experiences through managing our technical staff’s effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. This position will directly supervise our service desk and staff, onboard new customers, run and manage technical projects, provide customer service support, analyze trends in customer inquiries/requests for assistance, recommend improvements in overall service levels and monitor staff performance. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include managing a structured problem management and resolution process to remediate customer problems within established SLAs, and involves working with other resources and vendors to deliver effective support services.
Job duties include utilizing our professional services automation (PSA) solution to manage technical support services and collaborate and work with other management, staff and vendor support resources to ensure effective, efficient service delivery to customers. Overall relationship management skills and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing management and strategy meetings and preparing and presenting service reports to management regularly.
Minimum Skills Required:
• Minimum three years service dispatch experience
• Excellent knowledge of our supported software and technologies
• Strong interpersonal skills required to effectively communicate with customers, staff and vendors
• Passion for teamwork, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Valid driver's license and proof of insurance
• Background check and drug screen required
• Reliable transportation
This Position Entails:
• Management of human resources to meet organizational goals for service excellence
• Administrator of established company policies
• Analysis of service delivery business unit data to seek improvements in efficiency and productivity
• Heavy follow-up and follow-through
• The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
Qualified candidates please submit a current resume and salary history. Please visit our site at http://www.sysarc.com to learn more our company and IT support offerings.
12/02/2009
SysArc Reviews Windows 7
SysArc reviews Windows 7. Please be sure to check back often for additional technical reviews and advice.
Windows 7 Review
Now that Windows 7 has been officially released and available, we are often asked if this new operating system should be installed on existing PC’s, or whether it should order it with any new PC’s that are purchased. Based on the debacle with Vista, many organizations are understandably skeptical of another new OS from Microsoft. Prior to the release of Windows 7, our recommendation was that organizations refrain from installing Vista and remain with XP as long as possible.
So far, it seems that Microsoft has gotten it right with Windows 7. The product was quietly in beta testing for many months with a broad range of customers and partners to help ensure that the public launch would not be a repeat of what occurred with Vista. All of the major 3rd party developers seem to have updated their drivers and applications to work with Windows 7 and the performance and security improvements are operating as advertised.
However, we have discovered one of the versions of Symantec Endpoint anti-virus does not play well with Windows 7. As such, we had to reformat drives and reinstall all data and applications with a later version in order for the machine to properly operate. So far, this is the only glitch we have experienced. There may be more, but all indications are that we (and our clients) will not experience anything close the issues and problems experienced with Vista’s release two years ago.
From the internal testing we have done with several customers, as well as what we have heard from the industry critics and press, most organizations should have very few if any issues migrating to Windows 7.
However, there may not be a compelling business reason to immediately migrate all of your users to Windows 7, but any new machines implemented in your environment should have Windows 7 installed.
After a brief trail period of a couple of months, your organization should migrate all users to the new OS as it typically makes sense to standardize on one desktop operating system. This standardization can help reduce the maintenance and administrative costs associated with managing 2 or 3 different versions.
So far, it seems that Microsoft has gotten it right with Windows 7. The product was quietly in beta testing for many months with a broad range of customers and partners to help ensure that the public launch would not be a repeat of what occurred with Vista. All of the major 3rd party developers seem to have updated their drivers and applications to work with Windows 7 and the performance and security improvements are operating as advertised.
However, we have discovered one of the versions of Symantec Endpoint anti-virus does not play well with Windows 7. As such, we had to reformat drives and reinstall all data and applications with a later version in order for the machine to properly operate. So far, this is the only glitch we have experienced. There may be more, but all indications are that we (and our clients) will not experience anything close the issues and problems experienced with Vista’s release two years ago.
From the internal testing we have done with several customers, as well as what we have heard from the industry critics and press, most organizations should have very few if any issues migrating to Windows 7.
However, there may not be a compelling business reason to immediately migrate all of your users to Windows 7, but any new machines implemented in your environment should have Windows 7 installed.
After a brief trail period of a couple of months, your organization should migrate all users to the new OS as it typically makes sense to standardize on one desktop operating system. This standardization can help reduce the maintenance and administrative costs associated with managing 2 or 3 different versions.
11/16/2009
SysArc's October Newsletter has Been Published
Be sure to subscribe to our Newsletter to stay current with all of the great happenings at SysArc.
10/27/2009
SysArc Adds Another Senior Computer Support Expert to Our Team
SysArc is pleased to announce that we have added another talented computer support professional to our expanding team of technology experts.
In order to support our quickly growing customer base, SysArc is pleased to announce that we have added another talented member to our team.
Shea has over ten years of experience in large scale VMware, Windows and Red Hat Enterprise Linux Server and Windows Desktop implementation and systems administration experience. He is a veteran of the United States Navy and earned his Bachelor of Science Degree in Information Technology Management and Master of Science Degree in Educational and Instructional Technology through National University in San Diego, CA. He is MCSE, CCNA, CompTIA Linux +, MCDBA, and MCSA certified. He briefly considered becoming an RN Nurse Practitioner, but based upon the recommendation of family and a great US Navy career counselor, Shea decided to pursue a career centered on Technology.
He left the United States Navy and worked for such large enterprise's as AGFA Healthcare, Baptist Health South Florida, Blackboard, Teleflex, and Department of the Army.
Shea also volunteer's at local homeless shelters and teaches part-time CompTIA Linux + and MCSE classes at local community colleges.
Shea lives with his wife in Brentwood, MD and enjoys Mixed Martial Arts, Boxing, traveling and nature survivalist meet-ups.
In order to support our quickly growing customer base, SysArc is pleased to announce that we have added another talented member to our team.
Shea has over ten years of experience in large scale VMware, Windows and Red Hat Enterprise Linux Server and Windows Desktop implementation and systems administration experience. He is a veteran of the United States Navy and earned his Bachelor of Science Degree in Information Technology Management and Master of Science Degree in Educational and Instructional Technology through National University in San Diego, CA. He is MCSE, CCNA, CompTIA Linux +, MCDBA, and MCSA certified. He briefly considered becoming an RN Nurse Practitioner, but based upon the recommendation of family and a great US Navy career counselor, Shea decided to pursue a career centered on Technology.
He left the United States Navy and worked for such large enterprise's as AGFA Healthcare, Baptist Health South Florida, Blackboard, Teleflex, and Department of the Army.
Shea also volunteer's at local homeless shelters and teaches part-time CompTIA Linux + and MCSE classes at local community colleges.
Shea lives with his wife in Brentwood, MD and enjoys Mixed Martial Arts, Boxing, traveling and nature survivalist meet-ups.
10/26/2009
SysArc Continues Adding IT Talent
We added another member to our team, please see http://ping.fm/jS2bJ
10/20/2009
SysArc-The Preferred Provider of Technical and Network Suppport Services
SysArc adds over a dozen new computer support clients. Please see http://ping.fm/7t7Od for details.
10/16/2009
SysArc Client Promises
As a SysArc client, we will make the following promises and commitments:
Your network and computer support staff and technical services team will be friendly, professional, helpful and proactive in all our actions.
Our onsite and remote support staff will be knowledgeable and skilled and will have what YOU need, when YOU need it.
Providing the best computer support service, managed services and network support will be our TOP priority.
We will support and serve you memorably, lead by example, practice what we preach, and will be committed to earn your loyalty.
Your technical support team and IT Manager will view service as an opportunity and a priority, not a job function and will be available when they are needed.
SysArc will be easy to do business with and we will always do what we promise.
We will maintain great attitudes toward service, think long-term in all of our endeavors and always keep you informed as we progress.
We will help grow YOUR business and we will take as much pride in your business as you do.
Your IT Manager and technical support staff will provide prompt service and will always respond as quickly as possible.
SysArc will continue to be on the leading edge of technology and will become your trusted and expert technology and computer support advisor and partner and we will collaborate with you every step of the way.
We will earn your loyalty with quality and value.
We will cultivate relationships by paying attention to YOUR individual business and technical support needs and interests.
SysArc will use CREATIVITY and VALUE to differentiate and dominate our marketplace.
Your network and computer support staff and technical services team will be friendly, professional, helpful and proactive in all our actions.
Our onsite and remote support staff will be knowledgeable and skilled and will have what YOU need, when YOU need it.
Providing the best computer support service, managed services and network support will be our TOP priority.
We will support and serve you memorably, lead by example, practice what we preach, and will be committed to earn your loyalty.
Your technical support team and IT Manager will view service as an opportunity and a priority, not a job function and will be available when they are needed.
SysArc will be easy to do business with and we will always do what we promise.
We will maintain great attitudes toward service, think long-term in all of our endeavors and always keep you informed as we progress.
We will help grow YOUR business and we will take as much pride in your business as you do.
Your IT Manager and technical support staff will provide prompt service and will always respond as quickly as possible.
SysArc will continue to be on the leading edge of technology and will become your trusted and expert technology and computer support advisor and partner and we will collaborate with you every step of the way.
We will earn your loyalty with quality and value.
We will cultivate relationships by paying attention to YOUR individual business and technical support needs and interests.
SysArc will use CREATIVITY and VALUE to differentiate and dominate our marketplace.
10/13/2009
We are Sponsoring The Microsoft Government Contractor Summit
SysArc Sponsors Microsoft Government Contractor Summit http://ping.fm/ImGZF
10/05/2009
James Eglin-Interviewed in Industry Leading Publication
James Eglin is flattered that he will be profiled in a leading business publication that tracks the "business world's major players". Past profiles have included Jeffery Immelt, Richard Branson, Steve Ballmer and Ratan Tata.
Swine Flu Readiness – Can Your IT Systems Adequately Support Your Remote Computer Users?
As the flu season quickly approaches, many organizations are starting to take a proactive approach to support the IT needs of their remote users by putting into place plans and implementing technology in case their employees need to work from home or another remote location. If your employees use the company network to access vital information, files, data and applications, there are several steps that may need to be taken to ensure they can remain productive while securely working off-site.
A good first step is to analyze your current IT and Network environment and document a contingency plan in case many of your employees are unable to physically come to your location. Since most companies usually already have remote users, some of the basic technology needed to provide remote access may already been in place and utilized. However, is it critical to ensure that this infrastructure can scale in the event the number of users unexpectedly increases.
In addition, you may want to make sure that your mission-critical critical employees have home computers or quick access to an office laptop that is configured with remote access capabilities and any local applications that may be required or needed (MS Office).
Once you ensure that all the proper tools have been setup and properly configured, you probably need to test your plan and technology stability and scalability by having a work from home day for the entire company. This exercise will reveal any flaws or shortcomings in the plan prior to an actual deployment.
Please contact us anytime to learn about the solutions we have deployed within other local organizations.
A good first step is to analyze your current IT and Network environment and document a contingency plan in case many of your employees are unable to physically come to your location. Since most companies usually already have remote users, some of the basic technology needed to provide remote access may already been in place and utilized. However, is it critical to ensure that this infrastructure can scale in the event the number of users unexpectedly increases.
In addition, you may want to make sure that your mission-critical critical employees have home computers or quick access to an office laptop that is configured with remote access capabilities and any local applications that may be required or needed (MS Office).
Once you ensure that all the proper tools have been setup and properly configured, you probably need to test your plan and technology stability and scalability by having a work from home day for the entire company. This exercise will reveal any flaws or shortcomings in the plan prior to an actual deployment.
Please contact us anytime to learn about the solutions we have deployed within other local organizations.
9/28/2009
Recent Network Monitoring and Online Backup Articles
We recently had two more industry related articles published.
The first one discusses some of the many advantages of using an online backup solution to manage, preserve and protect your critical data and information.
You can read this article by visiting:http://ezinearticles.com/?id=2921486.
Our second article, details some of the many advantages of deploying the latest network monitoring tools and applications within your IT department to allow you to more proactively manage, monitor and maintain your infrastructure.
Please visit http://ezinearticles.com/?id=2921506 to additional details.
The first one discusses some of the many advantages of using an online backup solution to manage, preserve and protect your critical data and information.
You can read this article by visiting:http://ezinearticles.com/?id=2921486.
Our second article, details some of the many advantages of deploying the latest network monitoring tools and applications within your IT department to allow you to more proactively manage, monitor and maintain your infrastructure.
Please visit http://ezinearticles.com/?id=2921506 to additional details.
9/20/2009
We Launced a Vendor Transistion Plan
Need a new IT services company? http://ping.fm/GeKK7. We launched a more formal process to move you away from your current computer support provider
9/14/2009
SysArc Launches New Corporate Blog
Please see our Official Corporate Blog at http://ping.fm/bMdDP for all the latest news and happenings from SysArc.
Is tape backup really the best solution for storing, preserving and protecting your critical information?
Is tape backup really the best solution for storing, preserving and protecting your critical information?
The answer we are hearing from more and more businesses is an overwhelming No! Numerous clients have referred to some of the many recent instances of stolen laptops that have contained thousands (or more!) of sensitive customer records that have potentially been compromised from their backup tapes. Other clients have mentioned critical financial data being lost or damaged as a result of flooding.
With the recent advances in backup technology, there is an alternative to the common tape backup systems that can contain many hidden risks and dangers. Several organizations have reported that a large percentage of tape backup jobs contain errors and many more do not even test the restore function of their backups on a regular basis. For those that do, they are often shocked to find that their disaster recovery capabilities are severely compromised. As such, most experts agree that tape is quickly becoming an inferior media for backing up data. Furthermore, this approach requires significant manual intervention in addition to the need to be physically moved offsite. In many cases, this means the IT person actually takes the backup tape home---Yikes!!
Organizations that are truly concerned about their data are rapidly evaluating alternative solutions. Increasingly, organizations are looking at Online Backup Services from third-party providers. In much the same way that Storage Area Networks (SAN) are replacing file servers, online backup is making tape backup obsolete. The reasons include a significant drop in disk storage costs, a substantial increase in bandwidth speeds as well as dramatically improved security and recovery capabilities. However, the real benefit of online storage is the flexibility to automatically backup your data securely to an offsite Data Center and provide your end-users with immediate access to files that need to be recovered. Even a file as small as a single email can be quickly and securely recovered. Now, contrast this with a tape backup approach in which end-users may need to wait hours or days to find and recover a single email. When you need to recover an email, which approach would you prefer?
In addition to faster recovery times, an online backup solution can be implemented relatively easily. Automatic backups of your servers and desktops can be configured to a Network Attached Storage (NAS) Device on defined time intervals (i.e. every 15 minutes for email and transactional databases, once a day for other data). The NAS device is comparable to a server with contains a disk array to hold all of your backup files as well as function as a traffic manager to encrypt and transmit your data over the internet to the offsite Data Center. At this point, you will actually have two backups, one on the NAS device and one at the offsite Data Center. An additional copy of your backup can also be sent to a redundant facility in case a catastrophic event occurs at one of the Data Centers.
The price of using an online service provider is very reasonable although there can be significant pricing differences in the marketplace. In general, the prices should be in the $5-$10 per compressed Gigabyte (GB), per month range. Some vendors charge for uncompressed versus compressed data which can result in a large variance in the cost of your solution as most data can be compressed as much as 50%. There is still some confusion in the marketplace around this issue, so make sure you understand all the variables before committing.
Lastly, increased legal, compliance and regulatory issues need to be considered when organizations secure their sensitive and critical data. For many an organization, an online backup solution was the saving grace in a catastrophe. Let’s hope you never need it!
The answer we are hearing from more and more businesses is an overwhelming No! Numerous clients have referred to some of the many recent instances of stolen laptops that have contained thousands (or more!) of sensitive customer records that have potentially been compromised from their backup tapes. Other clients have mentioned critical financial data being lost or damaged as a result of flooding.
With the recent advances in backup technology, there is an alternative to the common tape backup systems that can contain many hidden risks and dangers. Several organizations have reported that a large percentage of tape backup jobs contain errors and many more do not even test the restore function of their backups on a regular basis. For those that do, they are often shocked to find that their disaster recovery capabilities are severely compromised. As such, most experts agree that tape is quickly becoming an inferior media for backing up data. Furthermore, this approach requires significant manual intervention in addition to the need to be physically moved offsite. In many cases, this means the IT person actually takes the backup tape home---Yikes!!
Organizations that are truly concerned about their data are rapidly evaluating alternative solutions. Increasingly, organizations are looking at Online Backup Services from third-party providers. In much the same way that Storage Area Networks (SAN) are replacing file servers, online backup is making tape backup obsolete. The reasons include a significant drop in disk storage costs, a substantial increase in bandwidth speeds as well as dramatically improved security and recovery capabilities. However, the real benefit of online storage is the flexibility to automatically backup your data securely to an offsite Data Center and provide your end-users with immediate access to files that need to be recovered. Even a file as small as a single email can be quickly and securely recovered. Now, contrast this with a tape backup approach in which end-users may need to wait hours or days to find and recover a single email. When you need to recover an email, which approach would you prefer?
In addition to faster recovery times, an online backup solution can be implemented relatively easily. Automatic backups of your servers and desktops can be configured to a Network Attached Storage (NAS) Device on defined time intervals (i.e. every 15 minutes for email and transactional databases, once a day for other data). The NAS device is comparable to a server with contains a disk array to hold all of your backup files as well as function as a traffic manager to encrypt and transmit your data over the internet to the offsite Data Center. At this point, you will actually have two backups, one on the NAS device and one at the offsite Data Center. An additional copy of your backup can also be sent to a redundant facility in case a catastrophic event occurs at one of the Data Centers.
The price of using an online service provider is very reasonable although there can be significant pricing differences in the marketplace. In general, the prices should be in the $5-$10 per compressed Gigabyte (GB), per month range. Some vendors charge for uncompressed versus compressed data which can result in a large variance in the cost of your solution as most data can be compressed as much as 50%. There is still some confusion in the marketplace around this issue, so make sure you understand all the variables before committing.
Lastly, increased legal, compliance and regulatory issues need to be considered when organizations secure their sensitive and critical data. For many an organization, an online backup solution was the saving grace in a catastrophe. Let’s hope you never need it!
The Advanatges of Network Monitoring Tools
A small business today faces many of the same technology challenges as larger companies. However, for a variety of reasons, many small businesses have not implemented any type of comprehensive network monitoring tools. Be proactive, implement a 24/7 monitoring solution in your environment today and sleep easier at night!
The utilization of properly configured network monitoring tools and applications can be used to proactively monitor, maintain, support and help stabilize your technical systems around the clock with little or no manual intervention required. As such, serious potential problems can be rapidly identified before they turn into critical issues that may affect the stability of your entire infrastructure or company. For example, disk utilization can be monitored with user-definable alerts configured to be delivered directly to your system administrator or network support engineer only when certain thresholds are met and/or exceeded so that a server crash can often be avoided or potentially anticipated with enough to advert a potential disastrous situation.
Disk utilization is just one of hundreds of components that can be actively and proactively monitored by some of the more robust network monitoring applications and network management tools currently available in our marketplace. In addition, there are many items and services that should be regularly monitored to ensure the optimal uptime and optimization of your network environment. These items typically include:
- Device Availability
- Critical Application/Service Status
- Disk Utilization
- Memory Utilization
- Response Time Monitoring
- Back-up log checks
- Anti-virus log checks
- Event Log Monitoring
- Monitoring custom performance parameters
- Server health check and analysis of key trends
- Critical Alert Notification
- Asset Tracking
- Remote Access
With all the detailed data that is captured on a daily basis, detailed and comprehensive reports can be quickly created and may be used by your management team and associates to help support your corporate and strategic planning, budgeting process and formulation, as well as enhance your regulatory compliance efforts
Be proactive, implement a comprehensive 24/7 monitoring solution in your infrastructure environment today and sleep easier at night!
The utilization of properly configured network monitoring tools and applications can be used to proactively monitor, maintain, support and help stabilize your technical systems around the clock with little or no manual intervention required. As such, serious potential problems can be rapidly identified before they turn into critical issues that may affect the stability of your entire infrastructure or company. For example, disk utilization can be monitored with user-definable alerts configured to be delivered directly to your system administrator or network support engineer only when certain thresholds are met and/or exceeded so that a server crash can often be avoided or potentially anticipated with enough to advert a potential disastrous situation.
Disk utilization is just one of hundreds of components that can be actively and proactively monitored by some of the more robust network monitoring applications and network management tools currently available in our marketplace. In addition, there are many items and services that should be regularly monitored to ensure the optimal uptime and optimization of your network environment. These items typically include:
- Device Availability
- Critical Application/Service Status
- Disk Utilization
- Memory Utilization
- Response Time Monitoring
- Back-up log checks
- Anti-virus log checks
- Event Log Monitoring
- Monitoring custom performance parameters
- Server health check and analysis of key trends
- Critical Alert Notification
- Asset Tracking
- Remote Access
With all the detailed data that is captured on a daily basis, detailed and comprehensive reports can be quickly created and may be used by your management team and associates to help support your corporate and strategic planning, budgeting process and formulation, as well as enhance your regulatory compliance efforts
Be proactive, implement a comprehensive 24/7 monitoring solution in your infrastructure environment today and sleep easier at night!
Network Engineer Job Opening
Job Title: Network Engineer – Level II
Company: www.SysArc.com
Locations: Rockville, MD and Washington, DC
Status: Full-Time, Employee
Job Category: Field Services
Relevant Work Experience: 5-9 Years
Career Level: Experienced (Non-Manager)
We are currently seeking a highly skilled field engineer with the drive and determination to help us support our client base. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you.
Our field engineers are responsible for maintaining user uptime and improving their computing experiences through effective onsite maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective field support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.
Job duties include utilizing our professional services automation (PSA) solution along with other service-specific tools and technologies to deliver onsite user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.
Minimum Skills Required:
• Minimum five years experience in a similar type company providing outsourced IT support and Consulting services
• Current MCSE Certification
• Experience with Cisco and similar networking technologies a plus
• Strong interpersonal skills required to effectively communicate with users and vendors
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Valid driver's license and proof of insurance
• Background check and drug screen required
• Reliable transportation
This Position Entails:
• Troubleshooting user problems onsite
• Accurate documentation of all activities conducted
• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
• The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
Qualified candidates please submit a current resume, along with salary history
Company: www.SysArc.com
Locations: Rockville, MD and Washington, DC
Status: Full-Time, Employee
Job Category: Field Services
Relevant Work Experience: 5-9 Years
Career Level: Experienced (Non-Manager)
We are currently seeking a highly skilled field engineer with the drive and determination to help us support our client base. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you.
Our field engineers are responsible for maintaining user uptime and improving their computing experiences through effective onsite maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective field support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.
Job duties include utilizing our professional services automation (PSA) solution along with other service-specific tools and technologies to deliver onsite user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.
Minimum Skills Required:
• Minimum five years experience in a similar type company providing outsourced IT support and Consulting services
• Current MCSE Certification
• Experience with Cisco and similar networking technologies a plus
• Strong interpersonal skills required to effectively communicate with users and vendors
• Passion for teamwork, continuing education, problem solving and exceptional customer service
• Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
• Valid driver's license and proof of insurance
• Background check and drug screen required
• Reliable transportation
This Position Entails:
• Troubleshooting user problems onsite
• Accurate documentation of all activities conducted
• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
• The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
• Professional and articulate
• Interpersonally adept
• Technically proficient
• A relationship builder
• A problem solver
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
Qualified candidates please submit a current resume, along with salary history
8/31/2009
Several Companies Pick us for our Network Support Services
Several Washington DC area companies have recently selected SysArc for network support and IT serviceshttp://www.sysarc.com for details.
8/21/2009
We hired another Network Administrator
We've found a few Network Administrators-interviews next week. Please see http://ping.fm/V7SLL for info.
8/13/2009
Looking for another CISCO Engineer!
SysArc is seeking another Cisco engineer for our growing IT support company in the DC area. Please see http://www.sysarc.com for details.
8/03/2009
We are Authors on a Leading Business Related Blog
Read our postings on Business Management Daily at http://ping.fm/AknpQ
We Updated our Website
We recently made some updates and enhancements to our Website. Be sure to checkout our News Section, sign up for our Newsletter, follow us on Twitter and chat on-line with Steve and/or Amy!
SysArc Launches Updated Website
We just launched our updated website at http://www.sysarc.com. Be sure to check out the latest News section, subscribe to our newsletter and follow us on Twitter.
7/23/2009
Another Network Support Services Client!
Washington, DC based Foundation selects SysArc to provide Technical Support Services
SysArc, Inc. is pleased to announce that a leading Foundation has selected SysArc as their ongoing network and IT support services partner. In addition, SysArc will be assisting them as they further leverage technology to advance their mission of developing the leadership, skills and collective power of marginalized and disenfranchised communities as well as influencing the decisions that impact their lives.
With a headquarter location in downtown Washington, DC, the Foundation has a dedicated staff of professionals that require intermittent technical support but are faced with the often occurring challenges of limited internal resources and capabilities. As such, they were quick to realize the substantial cost-saving benefits and immediate business impact from partnering with a leading IT support provider like SysArc.
We will be providing the Foundation with a complete infrastructure to include our 24/7 network monitoring application and service, ongoing proactive and preventative maintenance tasks and best-practices, an integrated support request ticketing system, intermittent technical service request response and strategic and tactical consulting services to ensure the proper alignment of technology with their business initiates and mission statement .
“We can offer the Foundation competent, reliable and dependable support due to the outstanding technical staff we have on our team and the significant investment we have made integrating best of breed tools and processes that bring it all together for our customers”, explains SysArc Managing Partner, Tim Brennan.
As the preferred provider of network support, IT services and computer repairs by companies throughout Maryland, Virginia and Washington DC, our certified Engineers and IT Consultants are responsive and dependable and possess the IT experience and skills to effectively and efficiently repair, maintain, monitor, support and repair your technical infrastructure and computers.
“We are excited that the Foundation has placed their confidence in SysArc, and we believe that this selection clearly demonstrates that our value proposition is continuing to be perceived very favorably in this marketplace” stated James M. Eglin, Partner.
SysArc, Inc. is pleased to announce that a leading Foundation has selected SysArc as their ongoing network and IT support services partner. In addition, SysArc will be assisting them as they further leverage technology to advance their mission of developing the leadership, skills and collective power of marginalized and disenfranchised communities as well as influencing the decisions that impact their lives.
With a headquarter location in downtown Washington, DC, the Foundation has a dedicated staff of professionals that require intermittent technical support but are faced with the often occurring challenges of limited internal resources and capabilities. As such, they were quick to realize the substantial cost-saving benefits and immediate business impact from partnering with a leading IT support provider like SysArc.
We will be providing the Foundation with a complete infrastructure to include our 24/7 network monitoring application and service, ongoing proactive and preventative maintenance tasks and best-practices, an integrated support request ticketing system, intermittent technical service request response and strategic and tactical consulting services to ensure the proper alignment of technology with their business initiates and mission statement .
“We can offer the Foundation competent, reliable and dependable support due to the outstanding technical staff we have on our team and the significant investment we have made integrating best of breed tools and processes that bring it all together for our customers”, explains SysArc Managing Partner, Tim Brennan.
As the preferred provider of network support, IT services and computer repairs by companies throughout Maryland, Virginia and Washington DC, our certified Engineers and IT Consultants are responsive and dependable and possess the IT experience and skills to effectively and efficiently repair, maintain, monitor, support and repair your technical infrastructure and computers.
“We are excited that the Foundation has placed their confidence in SysArc, and we believe that this selection clearly demonstrates that our value proposition is continuing to be perceived very favorably in this marketplace” stated James M. Eglin, Partner.
7/17/2009
7/16/2009
7/01/2009
Another CISCO Engineer Added to our Team
We just added another team member with lots of Cisco experience to our quickly growing network and IT support services company.
6/25/2009
SysArc Continues Online Presence
Check out my new listing on Tweba - Network Support and IT Services - http://ping.fm/frZtB
6/15/2009
SysArc Announces Additional Location--Reston, VA
SysArc is pleased to announce the launching of an additional office location at 12156 Tryton Way, Reston, Virginia 20190.
6/05/2009
The Latest in Email Tracking Technology
The Latest in Email Tracking and Notification Technology
You just sent a prospect or client an important email? Oh Oh, what happens next?
I’m sure everybody at some time has experienced the frustration of sending an important email and wondered if it was actually received, read, forwarded or simply deleted. Sure, there are some rudimentary capabilities within Outlook that may slightly ease your concerns, but what if there were flexible and easy-to-use software applications that could really give you insight into what was occurring with that ever so critical email? What if you could determine not only if your email was received, but you could also receive a notification alerting you at the exact moment it was actually read? Wow, that certainly would make the timing of that follow-up call or email easier to determine!
Believe it or not, there are a number of technology solutions currently on the market that can provide you with this information, as well as offer a whole lot more advanced tracking capabilities and functionality--- all of which are typically transparent and undetectable by the email recipients. For example, some of the applications will not only notify you of the exact data and time your email was opened, but will also provide you with the physical geographic location and IP address of the recipient’s computer (Nigerian scammers beware!), the apparent email address of the recipient (useful if people use free email accounts and then forward the email to their business accounts or vice versa or use email aliases) , any URL’s contained in your email that are clicked through (great to monitor the effectiveness of your latest email campaign), the duration that the email was read, and if your email was forwarded or read on a different computer (very useful to track confidential of proprietary information that might be passed onto a competitor).
Some of the more advanced applications can also provide all of the above tracking information on your individual email attachments to include PDF’s, Word and Excel documents. So, if you sent a prospect a proposal as a PDF, not only would all of the above be capable, but you could receive this information at the page level! In other words, you would be able to determine the duration and frequency that each page was read. Hmmmm, why was this prospect spending so much time reading the section that contained our pricing?
In addition, some applications even allow for the restriction of certain activities. For example, you can restrict a recipient from printing or forwarded your email. Or, some allow for the sender to specify a time duration in which the email will self-destruct within an elapsed time after it has been read. Poof, now you see it, now you don’t!.
Most offer some type of Outlook plug-in that allows the sender to specify the “treatment” level for each email and well as turn-off the tracking features. Since most companies charge on a per email tracked basis (usually fractions of a penny per email), you may want to track only important emails.
Lastly, there are typically a number of ways to receive these notifications. Web portals sites are common, as well as the ability to receive alerts by email, Instant Message or SMS to your cell phone.
For additional information, please contact us at:
James M. Eglin, Jr.
Partner
SysArc, Inc.
(Office): 301- 231-5252
(Toll Free) 800-699-0925
(Cell): 301-326-9146
(Web): http://www.SysArc.com
(Blog): http://NetworkSupportCompany.blogspot.com
(Twitter) http://Twitter.com/SysArc
(LinkedIn): http://www.linkedin.com/in/jameseglin
You just sent a prospect or client an important email? Oh Oh, what happens next?
I’m sure everybody at some time has experienced the frustration of sending an important email and wondered if it was actually received, read, forwarded or simply deleted. Sure, there are some rudimentary capabilities within Outlook that may slightly ease your concerns, but what if there were flexible and easy-to-use software applications that could really give you insight into what was occurring with that ever so critical email? What if you could determine not only if your email was received, but you could also receive a notification alerting you at the exact moment it was actually read? Wow, that certainly would make the timing of that follow-up call or email easier to determine!
Believe it or not, there are a number of technology solutions currently on the market that can provide you with this information, as well as offer a whole lot more advanced tracking capabilities and functionality--- all of which are typically transparent and undetectable by the email recipients. For example, some of the applications will not only notify you of the exact data and time your email was opened, but will also provide you with the physical geographic location and IP address of the recipient’s computer (Nigerian scammers beware!), the apparent email address of the recipient (useful if people use free email accounts and then forward the email to their business accounts or vice versa or use email aliases) , any URL’s contained in your email that are clicked through (great to monitor the effectiveness of your latest email campaign), the duration that the email was read, and if your email was forwarded or read on a different computer (very useful to track confidential of proprietary information that might be passed onto a competitor).
Some of the more advanced applications can also provide all of the above tracking information on your individual email attachments to include PDF’s, Word and Excel documents. So, if you sent a prospect a proposal as a PDF, not only would all of the above be capable, but you could receive this information at the page level! In other words, you would be able to determine the duration and frequency that each page was read. Hmmmm, why was this prospect spending so much time reading the section that contained our pricing?
In addition, some applications even allow for the restriction of certain activities. For example, you can restrict a recipient from printing or forwarded your email. Or, some allow for the sender to specify a time duration in which the email will self-destruct within an elapsed time after it has been read. Poof, now you see it, now you don’t!.
Most offer some type of Outlook plug-in that allows the sender to specify the “treatment” level for each email and well as turn-off the tracking features. Since most companies charge on a per email tracked basis (usually fractions of a penny per email), you may want to track only important emails.
Lastly, there are typically a number of ways to receive these notifications. Web portals sites are common, as well as the ability to receive alerts by email, Instant Message or SMS to your cell phone.
For additional information, please contact us at:
James M. Eglin, Jr.
Partner
SysArc, Inc.
(Office): 301- 231-5252
(Toll Free) 800-699-0925
(Cell): 301-326-9146
(Web): http://www.SysArc.com
(Blog): http://NetworkSupportCompany.blogspot.com
(Twitter) http://Twitter.com/SysArc
(LinkedIn): http://www.linkedin.com/in/jameseglin
Additional Network Support Engineer
We are seeking an additional Network Support Engineer or IT Administrator to be based in either our Rockville Maryland or District of Columbia office locations. Please visit us at http://www.sysarc.com for additional information.
5/20/2009
SysArc Data Vaulting Services Overview
Check out this SlideShare Presentation:
SysArc Data Vaulting Services Overview
View more documents from James Eglin.
SysArc Data Vaulting Services Overview
Check out this SlideShare Presentation:
SysArc Data Vaulting Services Overview
View more documents from James Eglin.
SysArc IT Support Service Offerings
Check out this SlideShare Presentation:
SysArc IT Support Service Offerings
View more presentations from James Eglin.
Our Network Support Services Brochure
Check out this SlideShare Presentation:
SysArc Network Support Brochure
View more documents from James Eglin.
5/14/2009
IT Support Services Best Practices
SysArc was recently mentioned in Inc. TECHNOLOGY. Please let us know if you would like any additional information.
5/13/2009
James Eglin-SysArc Profile
Please check out my latest profile on http://sta.rtup.biz/profile/JamesEglin798
5/06/2009
Latest Profile on Google
Please see http://www.google.com/profiles/102201820021265537306 to view my latest Google profile.
5/05/2009
IT and Network Support Administration Position
We have interviewed several very qualified candidates for our network support administration job opening and are hopeful that we can have another new team member on board very shortly. In addition, we have identified a couple of very promising locations for our new Baltimore office.
4/09/2009
IT System Administrator
Due to the continued rapid expansion of of our IT and Network support services business, we have an immediate need for an additional systems administrator based in either our Rockville, MD or Washington DC office locations.
Job Duties:
* Serve as Technical Lead on a variety of highly visible projects
* Provide proactive and on-going maintenance and support for network devices, servers and desktops
* Manage our network monitoring and IT management software and provide timely management reports
* Log Service Requests, Problem Resolutions into our incident tracking system
* Develop technical documentation using Visio, create IT Policies documents, as well as other technical documentation as needed or required.
* Advise Management on new technologies and industry trends to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Strong technical and problem solving skills
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a big plus
* Passion for teamwork, continuing education, and solving problems with a sense of urgency and dedication
* Must be outgoing, organized, dependable and able to function in a quickly growing company
* College Degree desired
* Reliable transportation required
* Preference given to candidates that are currently employed
Compensation:
Very Competitive Salary, Monthly Bonus, Excellent Benefits
Please visit us at 800-699-0925 or visit http://www.sysarc.com for additional details and contact information.
Job Duties:
* Serve as Technical Lead on a variety of highly visible projects
* Provide proactive and on-going maintenance and support for network devices, servers and desktops
* Manage our network monitoring and IT management software and provide timely management reports
* Log Service Requests, Problem Resolutions into our incident tracking system
* Develop technical documentation using Visio, create IT Policies documents, as well as other technical documentation as needed or required.
* Advise Management on new technologies and industry trends to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Strong technical and problem solving skills
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a big plus
* Passion for teamwork, continuing education, and solving problems with a sense of urgency and dedication
* Must be outgoing, organized, dependable and able to function in a quickly growing company
* College Degree desired
* Reliable transportation required
* Preference given to candidates that are currently employed
Compensation:
Very Competitive Salary, Monthly Bonus, Excellent Benefits
Please visit us at 800-699-0925 or visit http://www.sysarc.com for additional details and contact information.
3/23/2009
IT Support Services
Additional information about our IT support services has been added to our website.
Please visit http://www.sysarc.com/services/it-support-services for additional details.
Please visit http://www.sysarc.com/services/it-support-services for additional details.
3/04/2009
IT and Network Support Services
SysArc was recently featured in Inc. Technology discussing some of the big IT lessons that small businesses can learn.
Please visit this link to read the entire article.
http://technology.inc.com/managing/articles/200903/lessons.html
For additional information regarding ways to cut your IT spend, please visit us at http://www.sysarc.com or call 800-699-0925.
Please visit this link to read the entire article.
http://technology.inc.com/managing/articles/200903/lessons.html
For additional information regarding ways to cut your IT spend, please visit us at http://www.sysarc.com or call 800-699-0925.
2/18/2009
SysArc Latest News
James Eglin's application for membership in ACG National Capital has been approved!!
For additional information on the latest happenings at SysArc, please visit us at http://www.sysarc.com or call 800-699-0925.
2/06/2009
SysArc Corporate Feed
I updated my LinkedIn profile to include our RSS Feed.
Please see http://www.feedfire.com/site/rss.cgi?ChanContentId=028006 for additional information.
Please see http://www.feedfire.com/site/rss.cgi?ChanContentId=028006 for additional information.
James Eglin--SysArc--A Network Support Services Company.
I updated my profile on LinkedIn.
Please visit http://www.linkedin.com/pub/0/322/066 forjavascript:void(0)javascript:void(0) for additional details.
Please visit http://www.linkedin.com/pub/0/322/066 forjavascript:void(0)javascript:void(0) for additional details.
2/05/2009
Network Support Job Opening
We’re Hiring!!
SysArc is a quickly growing provider of outsourced Network Support services to organizations in DC/MD/VA. Our customers depend on us to make sure their business is running smoothly by providing outstanding technical support in a timely manner.
Due to recent expansion, we have immediate openings in our Rockville, MD and Washington, DC offices for team members that want to be part of building a great company that is focused on helping our customers succeed.
Job Duties:
* Technical Lead for Managed Services customer accounts
* Provide proactive maintenance and support for network devices, servers and desktops remotely from our offices
* Visit customer sites in the DC Metro area and provide onsite technical support
* Install and manage monitoring, remote access and other system management tools at customer sites
* Log Service Requests, Problem Resolutions and Billable Time into customer tracking system
* Provide high-level Network Assessments
* Document customer networks with Visio, create IT Policies documents, other technical documentation
* Work with customers and team members to troubleshoot all IT-related problems
* Advise customers on new technologies to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Previous experience working with an IT Support consulting firm a BIG plus
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a plus
* Passion for teamwork, continuing education, solving problems and “raving fan” customer service required
* Must be outgoing, organized, dependable and able to interact with customers effectively
* College Degree desired
* Reliable transportation required
Compensation:
Competitive Salary, Excellent Benefits
Please visit us at http://www.sysarc.com for additional information.
SysArc is a quickly growing provider of outsourced Network Support services to organizations in DC/MD/VA. Our customers depend on us to make sure their business is running smoothly by providing outstanding technical support in a timely manner.
Due to recent expansion, we have immediate openings in our Rockville, MD and Washington, DC offices for team members that want to be part of building a great company that is focused on helping our customers succeed.
Job Duties:
* Technical Lead for Managed Services customer accounts
* Provide proactive maintenance and support for network devices, servers and desktops remotely from our offices
* Visit customer sites in the DC Metro area and provide onsite technical support
* Install and manage monitoring, remote access and other system management tools at customer sites
* Log Service Requests, Problem Resolutions and Billable Time into customer tracking system
* Provide high-level Network Assessments
* Document customer networks with Visio, create IT Policies documents, other technical documentation
* Work with customers and team members to troubleshoot all IT-related problems
* Advise customers on new technologies to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Previous experience working with an IT Support consulting firm a BIG plus
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a plus
* Passion for teamwork, continuing education, solving problems and “raving fan” customer service required
* Must be outgoing, organized, dependable and able to interact with customers effectively
* College Degree desired
* Reliable transportation required
Compensation:
Competitive Salary, Excellent Benefits
Please visit us at http://www.sysarc.com for additional information.
1/28/2009
SysArc, Inc. Launches Network Support Corporate Blog
For Immediate Release
Organizations can now stay informed about all the latest news from SysArc, Inc.
SysArc, Inc. is pleased to announce the launching of their Corporate Blog to keep existing and prospective network support clients informed with all of the latest happenings at SysArc, Inc.
This Blog may be viewed at http://networksupportcompany.blogspot.com/.
“We are delighted that so many organizations have taken such an interest in our network support service offerings. The use of a Corporate Blog is an ideal medium to share technical tips and tricks as well as provide interested parties with updates on SysArc’s continued expansion and enhancement of our IT support services” stated James Eglin, Partner.
About Company:
Headquartered in Rockville, Maryland, and with another location in Washington DC, SysArc, Inc. is a recognized leader in providing affordable and reliable network support and IT services to organizations throughout the Maryland, Virginia & Washington DC areas.
Their comprehensive service offerings can be tailored to meet your unique technical and support needs and they can provide you with a scalable solution plan that considers any potential budget limitations.
Their technical service offerings include:
High Quality/High Touch Technical Support Services
Flexible IT Support Plans
24/7 Server Monitoring and On-Going Maintenance
Helpdesk Support for Windows PC’s and Laptops
Online Backup & Disaster Recovery Solutions
Managed Co-Location
Network Assessments and IT Audits
Network Design and Implementation
CAT 6 Cabling
CISCO Installation and Support
Information Technology Consulting
Server and Desktop Installation
Data Center Moves and Relocation
Proactive Network Monitoring
Server and Desktop Virtualization
Security Audit Preparation
Microsoft Exchange Implementation and Support
Local Support and U.S. Based Remote Support
Additional Contact Information:
SysArc, Inc.
11300 Rockville Pike
Rockville, Maryland 20852
http://www.sysarc.com
(301) 231-5252
(800) 699-0925
Organizations can now stay informed about all the latest news from SysArc, Inc.
SysArc, Inc. is pleased to announce the launching of their Corporate Blog to keep existing and prospective network support clients informed with all of the latest happenings at SysArc, Inc.
This Blog may be viewed at http://networksupportcompany.blogspot.com/.
“We are delighted that so many organizations have taken such an interest in our network support service offerings. The use of a Corporate Blog is an ideal medium to share technical tips and tricks as well as provide interested parties with updates on SysArc’s continued expansion and enhancement of our IT support services” stated James Eglin, Partner.
About Company:
Headquartered in Rockville, Maryland, and with another location in Washington DC, SysArc, Inc. is a recognized leader in providing affordable and reliable network support and IT services to organizations throughout the Maryland, Virginia & Washington DC areas.
Their comprehensive service offerings can be tailored to meet your unique technical and support needs and they can provide you with a scalable solution plan that considers any potential budget limitations.
Their technical service offerings include:
High Quality/High Touch Technical Support Services
Flexible IT Support Plans
24/7 Server Monitoring and On-Going Maintenance
Helpdesk Support for Windows PC’s and Laptops
Online Backup & Disaster Recovery Solutions
Managed Co-Location
Network Assessments and IT Audits
Network Design and Implementation
CAT 6 Cabling
CISCO Installation and Support
Information Technology Consulting
Server and Desktop Installation
Data Center Moves and Relocation
Proactive Network Monitoring
Server and Desktop Virtualization
Security Audit Preparation
Microsoft Exchange Implementation and Support
Local Support and U.S. Based Remote Support
Additional Contact Information:
SysArc, Inc.
11300 Rockville Pike
Rockville, Maryland 20852
http://www.sysarc.com
(301) 231-5252
(800) 699-0925
1/21/2009
SysArc, Inc. Announces New IT and Network Support Service Offerings
SysArc, Inc. Announces New IT and Network Support Service Offerings
OnCall Network Service Offers Best Value in Managed Support Services
January 21th, 2009-Rockville MD—SysArc, Inc. is pleased to announce that they have expanded their IT and network support service offering to include their OnCall Plan.
This latest offering was designed to provide clients with an affordable yet attractive solution to ensuring the proper maintenance of their infrastructure investment.
"The initial response to our new service offerings--especially our OnCall Plan-- has been very positive and we believe this demonstrates our ability to continually meet the needs of our market place" declared James Eglin, Partner.
Please visit http://www.sysarc.com/services/it-support-services/ for additional information about the comprehensive and cost-effective IT and network support plans and services offered by SysArc, Inc. to clients throughout the Maryland, Virginia and Washington DC areas.
About Sysrc, Inc.:
Headquartered in Rockville, Maryland, and with another location in Washington DC, SysArc, Inc. is a recognized leader in providing responsive and cost-effective information technology and network infrastructure support and services to small and mid-sized businesses throughout Maryland, Virginia & Washington DC.
Their comprehensive technical support plans can be customized by their Certified engineers to meet your unique technical needs and requirements and provide you with a scalable solution plan that considers any potential budget constraints.
Their current service offerings include:
High Quality/High Touch Technical Support Services
24/7 Server Monitoring and Maintenance
Helpdesk Support for Windows PC’s and Laptops
Online Backup and Disaster Recovery
Managed Co-Location
Network Assessments
Network Design and Installation
CAT 6 Cabling
CISCO Installation and Support
IT Consulting
Server and Desktop Installation
Data Center Moves and Relocation
Proactive Network Monitoring
Server and Desktop Virtualization
Security Audit Preparation
Microsoft Exchange Implementation and Support
Local Support and U.S. Based Remote Support
Contact Information:
SysArc, Inc.
11300 Rockville Pike
Rockville, Maryland 20852
http://www.sysarc.com
(301) 231-5252
(800) 699-0925
1/13/2009
Our Latest IT Support Services Plan
SysArc is pleased to announce the introduction of our new OnCall IT Support Services Plan.
Please call us at 800 699 0925 for additional details.
Please call us at 800 699 0925 for additional details.
12/19/2008
Top Tehnology Products of 2008--Review by SysArc, Inc.
Top Technology Products of 2008
Due to the wide variety of organizations located in the Washington DC area, we have an opportunity to review and test a number products each year in search of solutions for our customer’s unique business requirements. One resource we often consult is Computer Reseller News (CRN). As a matter of fact, they just released their latest selections for products of the year within several categories. Please visit the following link to learn (http://www.crn.com/it-channel/212202127;jsessionid=2YUT5N03I41FKQSNDLPSKH0CJUNN2JVN?pgno=1 ).
The CRN Test Center evaluates hundreds of offerings and reviews the technical features as well as the potential business implications of their product selections. We thought it would be helpful if we shared a fewof the highlights in the event your business was seeking similar solutions in the upcoming year. The product reviews are very insightful and written for both the technical and non-technical reader.
For the product of the year selection(s), there are a few new entrants, a couple of the usual recipients and afew that were real surprises.
One example of a new player in the market is the ZoneFlex 7942 from Ruckus Wireless. This product is a new Wireless Access Point but looks like a sure fire winner. It has patent pending technology that boosts the performance by pending horizontal and vertical polarized antennas that are able to coordinate multiple paths as signal strengths change on a client for your wireless network. You should be sure to check this solution out if you are implementing a wireless network in your organization in 2009.
Looking for a solid desktop at a great value ? Check out the Dell Vostro 220 at $319. It was built with an Intel Core 2 Duo E7200 CPU at 2.53GHz and 4GB of RAM. What a bargain!
We were a little surprised at their selection for “best” operating system. Windows Server 2008 was selected and based on how well Vista was received in the market place, we thought this was an interesting pick. The replacement for Windows Server 2003 gets high marks for streamlined server roles, increased performance, a free hypervisor for server virtualization, improved security and upgraded management tools.
Another surprise to us was in the Smartphone category. The Apple iPhone 3G won out over stiff competition from the Blackberry Storm and the T-Mobile G1 Android. Apple seems to have resolved the earlier issues it had with integrating over the firewall with corporate email systems including Microsoft Exchange and that could be a contributing factor to ensure the first place award.
The overall Product of the Year was a big hunk a hunk a burning iron called the Intel Modular Server. The system consists of up to six blade servers, storage and switching for small and mid-market companies that need high performance, but without the high price and typically installation complexities. Server refresh, anyone ?
If you have any products you would like us to review, please contact SysArc,Inc. and we will get back to you, time permitting.
Due to the wide variety of organizations located in the Washington DC area, we have an opportunity to review and test a number products each year in search of solutions for our customer’s unique business requirements. One resource we often consult is Computer Reseller News (CRN). As a matter of fact, they just released their latest selections for products of the year within several categories. Please visit the following link to learn (http://www.crn.com/it-channel/212202127;jsessionid=2YUT5N03I41FKQSNDLPSKH0CJUNN2JVN?pgno=1 ).
The CRN Test Center evaluates hundreds of offerings and reviews the technical features as well as the potential business implications of their product selections. We thought it would be helpful if we shared a fewof the highlights in the event your business was seeking similar solutions in the upcoming year. The product reviews are very insightful and written for both the technical and non-technical reader.
For the product of the year selection(s), there are a few new entrants, a couple of the usual recipients and afew that were real surprises.
One example of a new player in the market is the ZoneFlex 7942 from Ruckus Wireless. This product is a new Wireless Access Point but looks like a sure fire winner. It has patent pending technology that boosts the performance by pending horizontal and vertical polarized antennas that are able to coordinate multiple paths as signal strengths change on a client for your wireless network. You should be sure to check this solution out if you are implementing a wireless network in your organization in 2009.
Looking for a solid desktop at a great value ? Check out the Dell Vostro 220 at $319. It was built with an Intel Core 2 Duo E7200 CPU at 2.53GHz and 4GB of RAM. What a bargain!
We were a little surprised at their selection for “best” operating system. Windows Server 2008 was selected and based on how well Vista was received in the market place, we thought this was an interesting pick. The replacement for Windows Server 2003 gets high marks for streamlined server roles, increased performance, a free hypervisor for server virtualization, improved security and upgraded management tools.
Another surprise to us was in the Smartphone category. The Apple iPhone 3G won out over stiff competition from the Blackberry Storm and the T-Mobile G1 Android. Apple seems to have resolved the earlier issues it had with integrating over the firewall with corporate email systems including Microsoft Exchange and that could be a contributing factor to ensure the first place award.
The overall Product of the Year was a big hunk a hunk a burning iron called the Intel Modular Server. The system consists of up to six blade servers, storage and switching for small and mid-market companies that need high performance, but without the high price and typically installation complexities. Server refresh, anyone ?
If you have any products you would like us to review, please contact SysArc,Inc. and we will get back to you, time permitting.
12/08/2008
SysArc Announces Additional Office Location in Washington D.C.
SysArc Announces Additional Office Location in Washington D.C.
Expansion Due to Continued Growth of Network and Infrastructure Support Services Business
Rockville, MD, December 5th, 2008—SysArc, Inc., a leading provider of tailored and affordable network support services and technical solutions to small and mid-sized businesses in the Virginia, Maryland, Washington, DC and Pennsylvania areas, is pleased to announce the recent opening of their latest office location at 1615 M Street, NW, Washington DC 20036.
“Despite current conditions in the economy, we are experiencing a substantial increase in business as organizations continue to struggle with aligning technology infrastructure to meet their business needs. Furthermore, as these organizations more closely examine these initiatives and review and develop their budgets, they are quickly realizing that they don’t need a full-time IT person. As such, our comprehensive and reliable suite of infrastructure and network support service are increasingly becoming a more attractive and viable option” stated James M. Eglin, Jr., Partner.
Managing Partner Tim Brennan declared, “Since this additional office is located in the heart of Downtown DC, our certified engineers and support staff can be more responsive when our customers require onsite assistance. Although we have advanced tools to support our customers remotely, it’s very comforting to them that we are able to be onsite in a matter of minutes if required.”
Expansion Due to Continued Growth of Network and Infrastructure Support Services Business
Rockville, MD, December 5th, 2008—SysArc, Inc., a leading provider of tailored and affordable network support services and technical solutions to small and mid-sized businesses in the Virginia, Maryland, Washington, DC and Pennsylvania areas, is pleased to announce the recent opening of their latest office location at 1615 M Street, NW, Washington DC 20036.
“Despite current conditions in the economy, we are experiencing a substantial increase in business as organizations continue to struggle with aligning technology infrastructure to meet their business needs. Furthermore, as these organizations more closely examine these initiatives and review and develop their budgets, they are quickly realizing that they don’t need a full-time IT person. As such, our comprehensive and reliable suite of infrastructure and network support service are increasingly becoming a more attractive and viable option” stated James M. Eglin, Jr., Partner.
Managing Partner Tim Brennan declared, “Since this additional office is located in the heart of Downtown DC, our certified engineers and support staff can be more responsive when our customers require onsite assistance. Although we have advanced tools to support our customers remotely, it’s very comforting to them that we are able to be onsite in a matter of minutes if required.”
11/10/2008
10/23/2008
Network Support Company Blog
Please check out our Author's profile on our latest Corporate Blog at
http://www.businessmanagementdaily.com/authors/44/Tim-Brennan-&%3B-Jim-Eglin,-SysArc
http://www.businessmanagementdaily.com/authors/44/Tim-Brennan-&%3B-Jim-Eglin,-SysArc
10/21/2008
Latest Maryland Network Support Listing
For additional information about our local IT support services, please visit our listing at http://www.insiderpages.com/b/15246753125#
SysArc--Disaster Recovery Solutions
We published another posting in our newest blog....
Please see http://www.businessmanagementdaily.com/articles/11620/1/Online-Backup-for-Effective-Disaster-Recovery/Page1.html# for additional information.
Please see http://www.businessmanagementdaily.com/articles/11620/1/Online-Backup-for-Effective-Disaster-Recovery/Page1.html# for additional information.
10/16/2008
10/07/2008
Disaster Recovery Solutions
SysArc recently added a page to our website that describes our dependable and affordable disaster recovery solutions for small and mid-sized businesses located throughout Virginia, Maryland and Washington DC.
10/02/2008
Network Monitoring Software
We quickly realized that most small and growth focused organizations face many of the same technology challenges as their larger counterparts. However, they are somewhat limited in their ability to afford or implement a comprehensive solution.
As such, we are now offering all new clients SysArc Command Control 2.0 for no charge.
If an organization was to try and implement a similar solution themselves, the cost would typically be about $30,000.
This powerful, flexible and easy-to-use solution integrates our Network Monitoring Application with our IT Management Dashboard and allows their network to be proactively managed resulting in overall lower costs, increased compliance, fewer frustrated end-uses and optimized infrastructure operation.
SysArc, Inc. is pleased to offer select prospects up to $30,000 of our Network Monitoring and IT Management Software for no charge.
Please contact us at 1-800-699-6925 for additional details.
As such, we are now offering all new clients SysArc Command Control 2.0 for no charge.
If an organization was to try and implement a similar solution themselves, the cost would typically be about $30,000.
This powerful, flexible and easy-to-use solution integrates our Network Monitoring Application with our IT Management Dashboard and allows their network to be proactively managed resulting in overall lower costs, increased compliance, fewer frustrated end-uses and optimized infrastructure operation.
SysArc, Inc. is pleased to offer select prospects up to $30,000 of our Network Monitoring and IT Management Software for no charge.
Please contact us at 1-800-699-6925 for additional details.
9/30/2008
Network Monitoring Tools
We are now recognized as expert bloggers.
Please check out our first post at
http://www.businessmanagementdaily.com/articles/2178/1/Reduce-Frustration-Improve-Performance-and-Lower-Costs-with-Network-Monitoring-Tools/Page1.html
Please check out our first post at
http://www.businessmanagementdaily.com/articles/2178/1/Reduce-Frustration-Improve-Performance-and-Lower-Costs-with-Network-Monitoring-Tools/Page1.html
9/17/2008
System Administrator and Network Engineer Job Description
SysArc is a quickly growing provider of outsourced Network Support services to organizations in DC/MD/VA. Our customers depend on us to make sure their business is running smoothly by providing outstanding technical support in a timely manner.
Due to recent expansion, we have immediate openings in our Rockville, MD and Washington, DC offices for team members that want to be part of building a great company that is focused on helping our customers succeed.
Job Duties:
* Technical Lead for Managed Services customer accounts
* Provide proactive maintenance and support for network devices, servers and desktops remotely from our offices
* Visit customer sites in the DC Metro area and provide onsite technical support
* Install and manage monitoring, remote access and other system management tools at customer sites
* Log Service Requests, Problem Resolutions and Billable Time into customer tracking system
* Provide high-level Network Assessments
* Document customer networks with Visio, create IT Policies documents, other technical documentation
* Work with customers and team members to troubleshoot all IT-related problems
* Advise customers on new technologies to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Previous experience working with an IT Support consulting firm a BIG plus
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a plus
* Passion for teamwork, continuing education, solving problems and “raving fan” customer service required
* Must be outgoing, organized, dependable and able to interact with customers effectively
* College Degree desired
* Reliable transportation required
Compensation:
Competitive Salary, Monthly Bonus, Excellent Benefits
For additional information, please visit us at http://www.sysarc.com
Due to recent expansion, we have immediate openings in our Rockville, MD and Washington, DC offices for team members that want to be part of building a great company that is focused on helping our customers succeed.
Job Duties:
* Technical Lead for Managed Services customer accounts
* Provide proactive maintenance and support for network devices, servers and desktops remotely from our offices
* Visit customer sites in the DC Metro area and provide onsite technical support
* Install and manage monitoring, remote access and other system management tools at customer sites
* Log Service Requests, Problem Resolutions and Billable Time into customer tracking system
* Provide high-level Network Assessments
* Document customer networks with Visio, create IT Policies documents, other technical documentation
* Work with customers and team members to troubleshoot all IT-related problems
* Advise customers on new technologies to meet their business objectives
Job Requirements:
* Must have an MCSE and 5+ years of field experience with Windows Server 2000/2003, Active Directory, Exchange 2000/2003
* Previous experience working with an IT Support consulting firm a BIG plus
* Additional certifications desired. Cisco, Novell, EMC (Virtualization), VoIP, Security, Storage experience a plus
* Passion for teamwork, continuing education, solving problems and “raving fan” customer service required
* Must be outgoing, organized, dependable and able to interact with customers effectively
* College Degree desired
* Reliable transportation required
Compensation:
Competitive Salary, Monthly Bonus, Excellent Benefits
For additional information, please visit us at http://www.sysarc.com
8/15/2008
SysArc Announces Availability of Online Backup and Recovery Service From New Multi-Million Dollar Data Centers
SysArc Offers Industry Leading Backup and Disaster Recovery Service
For Immediate Release
August 14th, 2008
Rockville, MD-SysArc, a leading provider of network support services is pleased to announce the availability of their latest Data Vaulting Service for online back and disaster recovery.
This comprehensive offering is provided by two AT&T Data Centers located in the Washington D.C. area and in the Southeast. Built with the very latest software and hardware technology currently available, SysArc’s Service offers the reliability and security that customers demand for their critical data protection needs.
Since each Data Center possesses redundant dual uplinks that are connected directly to AT&T’s Global IP Backbone, as well as a minimum N+1 redundancy factor on all critical infrastructure systems, customers can be assured that there will be no downtime. In addition, these Data Centers are located within hardened facilities protected by multiple security measures including continuous closed circuit video surveillance, security breach alarms, electronic card key access, biometric palm scan and individual personal access codes.
The SysArc Data Vaulting Service has been designed with best-of-breed hardware and software to meet the demanding needs of enterprise backup and disaster recovery. Multiple servers and storage devices from industry leaders EMC and Dell have been deployed to mange even the largest volumes of data protection. The backup and recovery software is provided by Asigra, and does not require Agents to complete a backup and recovery. This software was specifically developed as a multi-site backup and recovery solution for both enterprises and service providers.
Tim Brennan, Managing Partner of SysArc stated “We took a lot of time to fully understand the needs of our customers and quickly realized that we would have to offer the most robust solution possible. The Asigra application has advanced compression and de-duplication features that significantly reduces the amount of data to be sent across the wire, which reduces bandwidth degradation and saves our customers money on the storage costs. The application also works on multiple operating systems and configurations so that we can backup and restore almost any server and desktop that our customers have deployed in their environment, no matter where they are in the world. We believe our customers will appreciate and see tremendous benefits to this solution for the storage of their critical information.”
Additional benefits of SysArc’s Service include;
• Regulatory Compliance Adherence – Guaranteed off-site backups help companies comply with applicable regulatory requirements, including Sarbanes Oxley, HIPAA, SEC/NASD and other industry specific regulations.
• Reduced Risk - The vulnerability of your organization having incomplete or corrupted tape backups is virtually eliminated.
• Reduced IT Support Costs – Since there are not any Agents used, no software has to be loaded on target servers. This will reduce computer systems interruptions. In addition, the error prone handling of tapes is completely eliminated. Finally, IT professional’s weekly effort to perform and manage backups is reduced by at least 60%.
• Improved Disaster Contingency - The service has inherent disaster recovery capabilities, which enhances your ability to recover more quickly and efficiently.
• Enhanced End-User Productivity - Individual files which were accidentally deleted or become corrupted can be restored in minutes.
• Cost-Effective - The SysArc Data Vaulting service is offered at price points that are competitive with hardware/software offerings that try to address the same issues.
• Minimal Capital Outlay - The SysArc Data Vaulting Service is charged on a flat monthly 'usage' basis with a minimal one-time installation charge.
• Reduced Back Up Interval - Advanced software functionality dramatically reduces the actual amounts of data transmitted to SysArc.
• Improved Security - Your data is encrypted using the AES encryption standard (256 bit) and stored off-site at the AT&T Data center.
• Future Proof Design - The SysArc Data Vaulting Service can inherently scale as the amount of data increases.
“We believe that this sizable investment in hardware, software, technology and processes clearly demonstrates a strong commitment to the marketplace to provide the most robust online backup and recovery solution possible. Furthermore, since the amount of data organizations create and need to maintain is growing exponentially each year, a solution that is dependable, easy-to-use and implement, and competitively priced, will be very favorably received” stated James M. Eglin, Jr., Partner.
About SysArc, Inc.
SysArc offers dependable and affordable infrastructure network and technical support services to commercial organizations throughout the United States. Their service offerings include; network support, helpdesk support, network design, network installation, server support, server monitoring and maintenance, managed co-location, and data center relocation services. For additional information, please visit us at http://www.sysarc.com or call us at 1800-699-0925.
For Immediate Release
August 14th, 2008
Rockville, MD-SysArc, a leading provider of network support services is pleased to announce the availability of their latest Data Vaulting Service for online back and disaster recovery.
This comprehensive offering is provided by two AT&T Data Centers located in the Washington D.C. area and in the Southeast. Built with the very latest software and hardware technology currently available, SysArc’s Service offers the reliability and security that customers demand for their critical data protection needs.
Since each Data Center possesses redundant dual uplinks that are connected directly to AT&T’s Global IP Backbone, as well as a minimum N+1 redundancy factor on all critical infrastructure systems, customers can be assured that there will be no downtime. In addition, these Data Centers are located within hardened facilities protected by multiple security measures including continuous closed circuit video surveillance, security breach alarms, electronic card key access, biometric palm scan and individual personal access codes.
The SysArc Data Vaulting Service has been designed with best-of-breed hardware and software to meet the demanding needs of enterprise backup and disaster recovery. Multiple servers and storage devices from industry leaders EMC and Dell have been deployed to mange even the largest volumes of data protection. The backup and recovery software is provided by Asigra, and does not require Agents to complete a backup and recovery. This software was specifically developed as a multi-site backup and recovery solution for both enterprises and service providers.
Tim Brennan, Managing Partner of SysArc stated “We took a lot of time to fully understand the needs of our customers and quickly realized that we would have to offer the most robust solution possible. The Asigra application has advanced compression and de-duplication features that significantly reduces the amount of data to be sent across the wire, which reduces bandwidth degradation and saves our customers money on the storage costs. The application also works on multiple operating systems and configurations so that we can backup and restore almost any server and desktop that our customers have deployed in their environment, no matter where they are in the world. We believe our customers will appreciate and see tremendous benefits to this solution for the storage of their critical information.”
Additional benefits of SysArc’s Service include;
• Regulatory Compliance Adherence – Guaranteed off-site backups help companies comply with applicable regulatory requirements, including Sarbanes Oxley, HIPAA, SEC/NASD and other industry specific regulations.
• Reduced Risk - The vulnerability of your organization having incomplete or corrupted tape backups is virtually eliminated.
• Reduced IT Support Costs – Since there are not any Agents used, no software has to be loaded on target servers. This will reduce computer systems interruptions. In addition, the error prone handling of tapes is completely eliminated. Finally, IT professional’s weekly effort to perform and manage backups is reduced by at least 60%.
• Improved Disaster Contingency - The service has inherent disaster recovery capabilities, which enhances your ability to recover more quickly and efficiently.
• Enhanced End-User Productivity - Individual files which were accidentally deleted or become corrupted can be restored in minutes.
• Cost-Effective - The SysArc Data Vaulting service is offered at price points that are competitive with hardware/software offerings that try to address the same issues.
• Minimal Capital Outlay - The SysArc Data Vaulting Service is charged on a flat monthly 'usage' basis with a minimal one-time installation charge.
• Reduced Back Up Interval - Advanced software functionality dramatically reduces the actual amounts of data transmitted to SysArc.
• Improved Security - Your data is encrypted using the AES encryption standard (256 bit) and stored off-site at the AT&T Data center.
• Future Proof Design - The SysArc Data Vaulting Service can inherently scale as the amount of data increases.
“We believe that this sizable investment in hardware, software, technology and processes clearly demonstrates a strong commitment to the marketplace to provide the most robust online backup and recovery solution possible. Furthermore, since the amount of data organizations create and need to maintain is growing exponentially each year, a solution that is dependable, easy-to-use and implement, and competitively priced, will be very favorably received” stated James M. Eglin, Jr., Partner.
About SysArc, Inc.
SysArc offers dependable and affordable infrastructure network and technical support services to commercial organizations throughout the United States. Their service offerings include; network support, helpdesk support, network design, network installation, server support, server monitoring and maintenance, managed co-location, and data center relocation services. For additional information, please visit us at http://www.sysarc.com or call us at 1800-699-0925.
8/07/2008
Data Vaulting From SysArc
The need for reliable data backup has never been greater. Recent studies have shown that 50% of companies that experience total data loss are out of business within one year and 90% within two years. Data backup is an insurance policy that no business can afford to be without.
Tape backup systems have been the predominant method of data backup for 40 years. Like most 40-year-old technologies, tape is outmoded for data backup and restore. According to the research firm The Yankee Group, 40% of tape backups fail while industry analyst Baroudi Bloor reports that 50% of tape restores fail. Thus, disk-based backup systems, especially off-site, online backup system such as the SysArc Data Vaulting offering, is increasing. According to the Gartner Group, by 2008, expenditures on disk-based backup will be greater than expenditures on tape backup.
The SysArc Data Vaulting service performs world class unattended online backup and restore functionality. The offering is differentiated from traditional backup and restore software in the marketplace because the backup/restore functionality was built for service provisioning from the ground up and incorporates a variety of tools, functions, and architecture specifically for that purpose.
The service extends the traditional client/server architecture of most data protection and management products available on the market by adopting an “agentless” architecture. This makes the service unique because there is no need to install an “agent” or “client” on every target machine that needs to be protected. It fully integrates with existing Windows NT/2000/2003 domains, Trusts and Novell NDS trees, and otherwise adopts the LAN’s existing security settings. The only exception to this “agentless” architecture is for MS-Exchange Message Level Restore (MLR), which requires a small agent on the Exchange server due to Microsoft-imposed restrictions.
Architecture
While SysArc recognizes that each client’s architecture is unique, a generalized architecture is shown in Figure 1. Everything to the left of the IP WAN Internet “cloud” represents the customer environment while everything to the right represents the SysArc infrastructure.
SysArc Data Vaulting is comprised of the SysArc Gateway and the SysArc DataVault. The SysArc Gateway (installed within the customer infrastructure) runs on a Windows 2003 Server platform and collects data to be protected. The SysArc Gateway sends the data in compressed and encrypted format to the SysArc DataVault (installed in our data center) which runs on a Windows 2003 Server platform.
The SysArc Gateway hosts two software applications. DS-Client is a Windows NT type service that is always operating to check schedule times, implement file and data block transfers, and perform backups/restores. DS-User is a graphical user interface (GUI) that is used to configure, control and monitor the DS-Client application. DS-User may also be installed on any PC to monitor the activity on the DS-Client application on the Gateway (so long as there is IP connectivity between the PC hosting DS-User and the Gateway).
From the diagram above, you can see that only one instance of the SysArc Gateway software can protect data residing in numerous servers and workstations across the network. For remote offices, another SysArc Gateway is installed at each location.
A smaller footprint software suite (also consisting of DS-User and DS-Client) exists on each laptop PC to be backed up. This software handles backing up files on the individual laptop PC by communicating directly with the data center, bypassing the SysArc Gateway. This architecture allows the laptop or desktop to be backed up anywhere in the world, as long as an Internet connection exists.
Data Backup
SysArc Data Vaulting stores customers’ data in encrypted and compressed format to ensure privacy. Moreover, SysArc Data Vaulting optimizes the amount of data stored on the SysArc DataVault by using delta blocking and common file elimination technologies. Delta blocking ensures that after an initial data backup, no updated file will ever be backed up in its entirety. Rather, we segment the file into 1K and 2K blocks and then back up only those blocks that have changed. This typically provides significant storage size savings over traditional back up techniques where a single change in a file entails the entire file having to be backed up. Common file elimination ensures that the same data is never transmitted offsite more than twice, thereby saving the bandwidth to transmit only new, unique data. Due to the way this technique is applied, it does not matter if the files are on different servers, or even have different filenames, the SysArc Gateway will still never transmit more than two copies.
These two processes, along with compression, reduce the amount of data that is stored on the SysArc DataVault, which is typically a much lower figure than the amount of data that is protected. Since we charge you based on the amount of data stored, we pass these savings onto you.
At all times in the process, your data is encrypted (up to 256 bit AES) so that no one, not even SysArc personnel, can access your data. You set the encryption key and thus you control access.
The SysArc Gateway retains the latest copy of all backed up data. All previous generations of data (a generation is defined as a backed up version of a file) are stored on the SysArc DataVault.
Data Restore
The SysArc Gateway console allows the authorized customer network administrator to quickly and easily select and restore data. Data can be restored to the original server or to a remote system. Multiple restore operations to separate servers can be performed from a single DS-User Administrator console, making this particularly suitable for a help desk role.
Any restore of the latest version of the backed up data (e.g. the current MS Exchange email information store) can be accomplished by restoring from the SysArc Gateway. Alternatively, restores of past versions of data involve accessing the data on the SysArc DataVault.
There are three methods in which data can be restored, each of which represents a unique scale of data restore. The first is online, where data is restored across the network. The second is where the restore data is delivered via a portable SysArc disk or media. The third is for major disaster recovery and uses a portable SysArc DataVault that is delivered to the customer’s site or alternative disaster recovery location.
Data Restore – Online
The primary method of data restoration is online. Using a wizard driven GUI, your administrator or help desk personnel can easily search for and select the proper data, its proper generation and the target destination server to enable restores in minutes. There is no need to retrieve tapes, mount them, and then hope that the media was not physically damaged during transfer. Depending on the version of the data, the SysArc system automatically searches its archives on the SysArc Gateway and the SysArc DataVault to find the optimal location from which to implement the restore. Typical data size on this type of restore is 1 MB to 10 GB.
Data Restore – Portable Disk
The second method of data restoration is via a SysArc portable disk. Using another wizard driven GUI, your administrator or help desk personnel will request that a copy of the backed up data is copied to a portable SysArc disk/media. Once our data center staff accomplishes the restore to the disk/media, the disk/media will be transported to your site. Another on-screen wizard will guide your administrator or help desk personnel through the process of restoring the information from the disk/media to a target destination server. This level of restore is used in instances of major data loss, like a major database server or multiple servers. Typical data size on this type of restore is 10 GB to 100 GB.
Data Restore – Portable DataVault
The third restore option is to request a portable SysArc DataVault. This could be used as an alternative to the portable SysArc disk or in a major disaster situation where complete backup data is required. SysArc will deliver the portable SysArc DataVault to either the customer’s site or an alternate disaster recovery location. The portable SysArc DataVault is then connected to the customer’s SysArc Gateway via a private LAN connection. In the event of a complete loss of the customer’s Gateway, an alternative Gateway will be designated. Data can then be restored in the same way as for an online restore but with the performance benefit of the portable SysArc DataVault being on an internal SysArc Gateway LAN. Typical data size on this type of restore is hundreds of GB to multiple TB.
Benefits
SysArc Data Vaulting can protect a range of network platforms and applications such as Windows, NetWare, UNIX, and Linux based data. NetWare 3 capability includes support for bindery, and NetWare 4 and 5 include support for NDS. Windows environments are fully supported including permissions and streams on NTFS volumes, registry, active directory, and so on.
SysArc extends its backup and restore capability by adding its SysArc Data Vaulting for Laptops and Desktops product, which provides the ability to backup laptop users while they are on travel, working at home, or working at a customer site. A scaled down version of the Gateway software (DS-Client and DS-User) is installed locally on the laptop that periodically (during a specific time schedule) checks for an Internet connection to the SysArc DataVault. Once a connection is detected, the agent sends the changed data in compressed and encrypted format to the SysArc DataVault.
The agent runs in the background and can be customized to use very little CPU power on the laptop (as low as 5%). The user is notified when two scheduled backups have been missed. Restores can be performed either online, or via a portable SysArc disk/media.
MS-SQL and MS-Exchange are fully supported without a need to stop the service or install any agent on the host machine. This is accomplished because Microsof developed SQL and Exchange with the backup requirement in mind. Both products can respond to API calls requesting the services to dump their data, while online, to an external destination. The SysArc Gateway simply asks the specified MS SQL or Exchange server to stream the data to the SysArc Gateway where it is compressed, encrypted and transmitted to the SysArc DataVault. This process is a supported Microsoft function and guarantees compatibility with your existing Microsoft systems. Online (also known as “hot”) backups for Oracle 8 are supported as well.
For MS-Exchange Message Level Restore (known more generically as “Brick Level Restore”), an agent is installed on the MS Exchange server to adhere to Microsoft requirements. This allows for backup and restore of individual MS-Exchange and MS-Outlook mailboxes and folders (such as contacts or calendar), as well as individual items within the mailbox or folder. The Message Level Restore (MLR) feature allows for restore of mail messages, calendar items, etc while the MS Exchange system remains online and fully functional for all users.
Tape backup systems have been the predominant method of data backup for 40 years. Like most 40-year-old technologies, tape is outmoded for data backup and restore. According to the research firm The Yankee Group, 40% of tape backups fail while industry analyst Baroudi Bloor reports that 50% of tape restores fail. Thus, disk-based backup systems, especially off-site, online backup system such as the SysArc Data Vaulting offering, is increasing. According to the Gartner Group, by 2008, expenditures on disk-based backup will be greater than expenditures on tape backup.
The SysArc Data Vaulting service performs world class unattended online backup and restore functionality. The offering is differentiated from traditional backup and restore software in the marketplace because the backup/restore functionality was built for service provisioning from the ground up and incorporates a variety of tools, functions, and architecture specifically for that purpose.
The service extends the traditional client/server architecture of most data protection and management products available on the market by adopting an “agentless” architecture. This makes the service unique because there is no need to install an “agent” or “client” on every target machine that needs to be protected. It fully integrates with existing Windows NT/2000/2003 domains, Trusts and Novell NDS trees, and otherwise adopts the LAN’s existing security settings. The only exception to this “agentless” architecture is for MS-Exchange Message Level Restore (MLR), which requires a small agent on the Exchange server due to Microsoft-imposed restrictions.
Architecture
While SysArc recognizes that each client’s architecture is unique, a generalized architecture is shown in Figure 1. Everything to the left of the IP WAN Internet “cloud” represents the customer environment while everything to the right represents the SysArc infrastructure.
SysArc Data Vaulting is comprised of the SysArc Gateway and the SysArc DataVault. The SysArc Gateway (installed within the customer infrastructure) runs on a Windows 2003 Server platform and collects data to be protected. The SysArc Gateway sends the data in compressed and encrypted format to the SysArc DataVault (installed in our data center) which runs on a Windows 2003 Server platform.
The SysArc Gateway hosts two software applications. DS-Client is a Windows NT type service that is always operating to check schedule times, implement file and data block transfers, and perform backups/restores. DS-User is a graphical user interface (GUI) that is used to configure, control and monitor the DS-Client application. DS-User may also be installed on any PC to monitor the activity on the DS-Client application on the Gateway (so long as there is IP connectivity between the PC hosting DS-User and the Gateway).
From the diagram above, you can see that only one instance of the SysArc Gateway software can protect data residing in numerous servers and workstations across the network. For remote offices, another SysArc Gateway is installed at each location.
A smaller footprint software suite (also consisting of DS-User and DS-Client) exists on each laptop PC to be backed up. This software handles backing up files on the individual laptop PC by communicating directly with the data center, bypassing the SysArc Gateway. This architecture allows the laptop or desktop to be backed up anywhere in the world, as long as an Internet connection exists.
Data Backup
SysArc Data Vaulting stores customers’ data in encrypted and compressed format to ensure privacy. Moreover, SysArc Data Vaulting optimizes the amount of data stored on the SysArc DataVault by using delta blocking and common file elimination technologies. Delta blocking ensures that after an initial data backup, no updated file will ever be backed up in its entirety. Rather, we segment the file into 1K and 2K blocks and then back up only those blocks that have changed. This typically provides significant storage size savings over traditional back up techniques where a single change in a file entails the entire file having to be backed up. Common file elimination ensures that the same data is never transmitted offsite more than twice, thereby saving the bandwidth to transmit only new, unique data. Due to the way this technique is applied, it does not matter if the files are on different servers, or even have different filenames, the SysArc Gateway will still never transmit more than two copies.
These two processes, along with compression, reduce the amount of data that is stored on the SysArc DataVault, which is typically a much lower figure than the amount of data that is protected. Since we charge you based on the amount of data stored, we pass these savings onto you.
At all times in the process, your data is encrypted (up to 256 bit AES) so that no one, not even SysArc personnel, can access your data. You set the encryption key and thus you control access.
The SysArc Gateway retains the latest copy of all backed up data. All previous generations of data (a generation is defined as a backed up version of a file) are stored on the SysArc DataVault.
Data Restore
The SysArc Gateway console allows the authorized customer network administrator to quickly and easily select and restore data. Data can be restored to the original server or to a remote system. Multiple restore operations to separate servers can be performed from a single DS-User Administrator console, making this particularly suitable for a help desk role.
Any restore of the latest version of the backed up data (e.g. the current MS Exchange email information store) can be accomplished by restoring from the SysArc Gateway. Alternatively, restores of past versions of data involve accessing the data on the SysArc DataVault.
There are three methods in which data can be restored, each of which represents a unique scale of data restore. The first is online, where data is restored across the network. The second is where the restore data is delivered via a portable SysArc disk or media. The third is for major disaster recovery and uses a portable SysArc DataVault that is delivered to the customer’s site or alternative disaster recovery location.
Data Restore – Online
The primary method of data restoration is online. Using a wizard driven GUI, your administrator or help desk personnel can easily search for and select the proper data, its proper generation and the target destination server to enable restores in minutes. There is no need to retrieve tapes, mount them, and then hope that the media was not physically damaged during transfer. Depending on the version of the data, the SysArc system automatically searches its archives on the SysArc Gateway and the SysArc DataVault to find the optimal location from which to implement the restore. Typical data size on this type of restore is 1 MB to 10 GB.
Data Restore – Portable Disk
The second method of data restoration is via a SysArc portable disk. Using another wizard driven GUI, your administrator or help desk personnel will request that a copy of the backed up data is copied to a portable SysArc disk/media. Once our data center staff accomplishes the restore to the disk/media, the disk/media will be transported to your site. Another on-screen wizard will guide your administrator or help desk personnel through the process of restoring the information from the disk/media to a target destination server. This level of restore is used in instances of major data loss, like a major database server or multiple servers. Typical data size on this type of restore is 10 GB to 100 GB.
Data Restore – Portable DataVault
The third restore option is to request a portable SysArc DataVault. This could be used as an alternative to the portable SysArc disk or in a major disaster situation where complete backup data is required. SysArc will deliver the portable SysArc DataVault to either the customer’s site or an alternate disaster recovery location. The portable SysArc DataVault is then connected to the customer’s SysArc Gateway via a private LAN connection. In the event of a complete loss of the customer’s Gateway, an alternative Gateway will be designated. Data can then be restored in the same way as for an online restore but with the performance benefit of the portable SysArc DataVault being on an internal SysArc Gateway LAN. Typical data size on this type of restore is hundreds of GB to multiple TB.
Benefits
SysArc Data Vaulting can protect a range of network platforms and applications such as Windows, NetWare, UNIX, and Linux based data. NetWare 3 capability includes support for bindery, and NetWare 4 and 5 include support for NDS. Windows environments are fully supported including permissions and streams on NTFS volumes, registry, active directory, and so on.
SysArc extends its backup and restore capability by adding its SysArc Data Vaulting for Laptops and Desktops product, which provides the ability to backup laptop users while they are on travel, working at home, or working at a customer site. A scaled down version of the Gateway software (DS-Client and DS-User) is installed locally on the laptop that periodically (during a specific time schedule) checks for an Internet connection to the SysArc DataVault. Once a connection is detected, the agent sends the changed data in compressed and encrypted format to the SysArc DataVault.
The agent runs in the background and can be customized to use very little CPU power on the laptop (as low as 5%). The user is notified when two scheduled backups have been missed. Restores can be performed either online, or via a portable SysArc disk/media.
MS-SQL and MS-Exchange are fully supported without a need to stop the service or install any agent on the host machine. This is accomplished because Microsof developed SQL and Exchange with the backup requirement in mind. Both products can respond to API calls requesting the services to dump their data, while online, to an external destination. The SysArc Gateway simply asks the specified MS SQL or Exchange server to stream the data to the SysArc Gateway where it is compressed, encrypted and transmitted to the SysArc DataVault. This process is a supported Microsoft function and guarantees compatibility with your existing Microsoft systems. Online (also known as “hot”) backups for Oracle 8 are supported as well.
For MS-Exchange Message Level Restore (known more generically as “Brick Level Restore”), an agent is installed on the MS Exchange server to adhere to Microsoft requirements. This allows for backup and restore of individual MS-Exchange and MS-Outlook mailboxes and folders (such as contacts or calendar), as well as individual items within the mailbox or folder. The Message Level Restore (MLR) feature allows for restore of mail messages, calendar items, etc while the MS Exchange system remains online and fully functional for all users.
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