Ok this may only be for my own conscious and maybe one other reader but here is the second part in the mechanics uncovered.
The aftermarket service industry is any garage, service franchise, or independent car dealership other than the manufacturer of the vehicle you own. With that said, for the aftermarket service industry there are two major sources of information for repair and general service information that are in use. There used to be three but the third was named Chilton and they mysteriously just closed one day went offline and out of existence. The service information industry is also very cut throat however they call it aggressive competition. Regardless now there are only two major players or sources of repair data that are at the top of the heap. Odds are that if you go to a Midas you will be at the mercy of “All-DATA” a program that is actually quite good although I do prefer “MITCHELL ON DEMAND” myself. All-DATA is from if you are ready Autozone. Now I do not know if this is something written for them and their commercial market or if they purchased it after completion.
Autozone is not one of the highest quality parts houses out there but they are no worse than anyplace else in my book and as long as they don’t try to do more than read codes they can’t do any more damage than most ASE certified mechanics.
MITCHELL ON DEMAND is owned by Snap-on tools. They make and sell some of the best although highest priced tools for professional mechanics. You may have seen their trucks pull up to a shop or at least on the road from time to time.
By the way a professional mechanic may have $80,000. Or more invested in his tools and some of the tool boxes themselves can run $15,000. For the big roll around monsters that look like a walk in closet.
I can say this from experience because unfortunately insurance will only cover ½ of the cost of replacement for tools and my tools take up three boxes and were insured for $80,000.00 do the math and you will see that over the thirty some odd years I have a very large investment in tools. But no I don’t have the monster box just smaller roll around boxes that I modified to handle the added weight.
This is part of the driving force that blurs a young mechanic when it comes to adding a unnecessary service to a quote. Some of these poor guys have tool bills of $200.00 per week on more than one truck so when the owner says start pushing service sales they only see the dollars. Most shops have adopted the commission based pay for the mechanics that work for them. This is called flat rate and it is based on the time the book or the computer gives for any service job. So it stands to reason that under this pay plan the guy working on your car has all kinds of incentive to find as much as he or she can in order to pay their bills.
A few years ago a group formed a certifying organization and developed the Motorist Assurance Program or MAP. The service providers association jumped on it as another ASE type program and that means more money in their pockets. But surprise, these people were actually interested in the motorist not the business so after the members complained about being busted by a secret shopper the association dropped the program and did everything in their power to discredit it.
I realize that honesty is hard and its easy to say everyone is doing it but that is not changing the fact that someone that put their trust in you to tell them what is wrong and how much it will cost just got lied to and robbed. Parts and labor rates are high enough without stealing from your customers.
OK enough of my soap box now on to some of the clues that you are in the wrong place.
For the most part a car is very show and tell. Gee mister this is the broken part and this is what it should look like. Owners go crazy when I tell them to send the customer back because they know that sooner or later they will see that with very few exceptions the parts on a car that are failing or have failed are pretty easy to see if someone knows were to look and what to check for.
So first RED FLAG that you should have is a mechanic or service writer coming up to you in the waiting room and telling you well I have your quote ready. And as for saving the old parts to prove the repair was done I am sorry to tell you this but unless you know the mechanic you had better see that the part came from your car because a garage generates more scrap parts than a dumpster can hold in just three days. If it wasn’t for the junk men coming around looking for scrap steel every shop would look like a junk yard in a week.
Second thing that should raise a flag. The manufacture cannot and does not require any service on your car believe it or not, they suggest it.
Now that said please hear this especially if you own a Honda or Acura vehicle the timing belt should be changed at or shortly after the mileage they suggest simply because that engine is what is called an interference engine. That means that if the belt breaks the pistons will hit the valves and damage will occur. And this will be major damage so as expensive as it is get that changed for insurance if nothing else. By the way even the timing belt is not a required repair.
The point is this you own the vehicle not them so if they require you to have anything done guess who would have to pay.
It is the mechanics job to let you know as a customer how serious you should take the suggestion. Kind of a vicious circle I know and that’s why I feel so strongly about the honesty and quality roles the mechanic must adhere to no matter what the shop standard operating procedures.
By the way it is my personal belief that when a timing belt is changed the oil seals and, if it is driven by the timing belt, the water pump should also be changed. The reason is that the major cause of belt failure other than age is oil saturation. The belt is made from a petroleum product so oil breaks it back down pretty fast. The rest of the reason is economics if the water pump fails, and they do, you have the same labor cost as a timing belt and it could even damage the belt when it failed so don’t take the chance the time added to the job should only be about 30 minutes and the cost of the pump is usually under 45 dollars. As for the belt tensioner unless you are at a dealership the belt tensioner comes in a belt kit so the only extra cost would be for most applications 10 minutes labor.
So I hope this helps if not let me know because I will be adding to this and may even leave off my soap box on the next one.