Wednesday 14 May 2014

FIELD SERVICE MANAGEMENT SOFTWARE


Field service management is a procedure of planning, improving, optimizing and communicating the information needed by the firms about their staff or experts in the field. The employers need to have the knowledge about their employees during their work when they are out of their offices. The employers have the list of employees who are working currently. Maintaining such list which is also called the roster is very important in day to day operations. Service management is also called IT service management. The services include order management, hardware and software maintenance and their troubleshooting, error diagnostics etc.The order management function is included in the category of customer management. Customer services are thought to be very essential in increasing the revenue of the company. This is the only way to increase or retain the customers.

Now field service management has become quite easier than before with the advancement in the technology. Now mobile devices have been emerged which have proved to be very influential. They are also become very cheap in prices and affordable by everybody. Besides mobile technology has made the task easy, many telecommunication companies are proving high speed internet facility. So the small business owners can easily perform the field service management process with the help of their mobile phones. For this purpose software has to be installed on the phones. Field service management software is a comprehensive way out to manage your customers, work &investments. With the help of this software an employer can have important awareness and information about his field service business. He can modify and transfer the reports as well. He is able to handle returns, maintenance and other service contract claims.

Service management software provides the function of contact center management. It improves the function of call handling and management, priority based direction-finding, issue resolving and resolution, technical maintenance, mechanical maintenance appreciation, communication planning, order access and billing. The software has many different features. It has the functionality of invoicing and billing. Now every businessman can take out the invoices easily.It helps in analyzing the status of mobile work. It automatically generates and gives responsibilities to the exact team fellows.

Field service management involved the cost incurred due to paper work but with the help of software it has become possible to decrease the administration costs. It helps you in defining the strategy and portfolio of the work. The wide-ranging abilities of service management software can increase the value of your services. With the help of service management software you can manage all your service procedures to ensure you are using the reserves at the right time with the least potential expenditure. And it is giving the great profit as well. The software benefits all types of business organizations in many different ways. Therefore the key features which make any field service management software successful are that the software is capable of managing as well as organizing the service requests, invoicing, billing and customer relational ships.

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service management software, field service management software

Tuesday 6 May 2014

MOBILE WORKFORCE MANAGEMENT


http://servicetrails.com/
  The use of new devices like smart phones, tablets etc. are transforming traditional ways of working now. The use of such technology has changed the working techniques. And those people who have become use to with the application of such devices are never willing to do their work without them.

http://servicetrails.com/
 The use of such systems are very important when the employees usually keep on shifting from place to place during their work. It means when the mobility of the work is involved then mobile workforce management is essentially important. Sometimes it happens like that the working hours of the employees are not accurately passed on to the head office. So it results in the invoicing and billing errors. In such a case, mobile workforce management is very important. Manual system is subject to errors but mobile workforce management system works very accurately. The employees can record their duty time and project working hours accurately.

http://servicetrails.com/
 Its important feature includes the access to user and advance monitoring and security control. It is an easy and efficient expense and time tracking system. It gives the most accurate results. It uses an application and makes it easy and fast for employees to record the time when they are absent from desk.

With the help of this system all staff members are able to access an updated and significant data from any place. Their duty and development plan can also be easily accessed from anywhere. It makes it simple to control more checkable hours and helps in having the knowledge about the working people and their respective projects on which they are working.

http://servicetrails.com/


It increases the success rate of the business. It helps in making sure that an employee has fulfilled his duty and completed his task. It boosts the effectiveness and raises job estimate accuracy by simplifying job scheduling. It schedules responsibilities, duties, tasks, work orders, resources, time sheets and reporting, customer support, invoicing, billing and more. It actively maintains the assets by decreasing the expenses. The reporting helps in giving an accurate idea of the condition of the hardware, software, and all other devices that are used in the network. It is most desirable system as it increases productivity, output and efficiency. It reduces in fact removes payroll mistakes and inaccuracies and brings more precise and timely billing to your customers. It also decreases overtime and operating expenses.

http://servicetrails.com/
 It helps in maintaining the checks in and check out of the employees and helps in easy communication with them even if the employees are in the field or away from their desk, you can easily be in touch with them. Mobile workforce management helps in managing and controlling the cost thus helping in the improvement of the business. It also improves the efficiency of staff as well as manager. The managers can timely and quickly respond to the requests and applications of the other staff members. They can easily know if any staff member is absent from job or if any employee gives short duty any day.

http://servicetrails.com/



service management software, field service management software

Saturday 3 May 2014

Location & Time Tracking


  • How To Bid On An Electrical Job

    If you are an electrical contractor, winning bids can be a difficult task, especially if you have a lot of competition. In order to win a contract, it requires a lot more than offering the lowest price. In many cases, even if your quote is the lowest, there is no guarantee that you will be […]
  • How To Handle A Demanding Cleaning Client

    Housekeeping is one of those jobs that can be somewhat enjoyable. Hours are comfortable, you can work almost at your own pace, and many jobs aren’t too difficult. However, sometimes there are clients that come along that can truly make your job difficult. These clients are either extreme perfectionists or they are very particular about […]
  • How to Get Commercial Cleaning Contracts and Business Leads

    How to Get Commercial Cleaning Contracts and Business Leads Very few aspiring entrepreneurs are aware of the opportunities available in the commercial cleaning business. Two of the top-ten business franchises in the world are commercial cleaning companies. There is no shortage of commercial buildings and strip centers that require consistent maintenance and cleaning. The challenge […]
  • How To Bid On Large Commercial Accounts For Your Lawn Care Company

    How To Bid On Large Commercial Accounts For Your Lawn Care Company Commercial landscaping can be a rewarding profession for those who like to work outdoors. Many opportunities arise from the challenges of maintaining learning institutions, parks, hotel grounds, and government facilities. However, with all the increasing opportunities a landscaping professional needs to know how […]
  • How To Reduce Fuel Costs In Your Mobile Field Service Business

    With gas prices on the rise, field service businesses are looking for ways to cut costs. There are a variety of ways to save money when using a remote workforce. New technology has made it possible to get from one place to another efficiently and quickly. In addition to technological advancements, business owners can also.

Wednesday 30 April 2014

Notify Customers


http://servicetrails.com/

Notify your customers when their service has been completed, once employees submit their time and location logs via the mobile apps an email is sent notifying the customer.


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