Phone Systems for Small Office - Top 10 Business Phone Systems Australia

Wednesday, March 20, 2019

Phone Systems for Healthcare Industry in Australia

ACCURACY, EMPATHY & TIMELINESS IN THE HEALTHCARE SYSTEM
American think tank – institute of healthcare communication outlines opines that without the right communication skills – it is impossible for a healthcare professional to help the patient sufficiently. While, there is no substitute for clinical skill, the inability to answer and communicate with the patient through an innefctive communication system can make already grave situation, even worse.

More often than not, a patient calling requires immediate attention. Waiting in a phone queue is the last thing someone wants while they are battling serious health conditions. Likewise, if all the lines are too busy or someone fails to answer early enough – it would seem appropriate that someone from the hospital dials back to the patient.

Personnel handling the lines needn’t just be robotically efficient, you want them to be humanly empathetic. Last but not the least, you want them to be clinically competent and confident. Provide the right answers with confidence and assurance.

Contact Us:
Unit 45, 11-21 Underwood Road, Homebush 2140
1300SYSTEM (1300 797 836)
enquiries@rentaphonesystem.com.au
www.rentaphonesystem.com.au

ShoreTel SBE 100 - Large Enterprise Benefits for Small Enterprise Pricing

The ShoreTel SBE 100 is an advanced communications platform that enables small business to accrue the benefits of a large enterprise minus the upfront investment and costs. Organizations can help their consumers stay connected while co-workers can better collaborate to deliver effective consumer service.

The platform delivers features such as unified messaging, conferencing, click-to-call, extension attachment, and mobility attachment amongst a host of others.

The platform is designed to offer organizations a perfect value for their spending. Also, the platform is built such that it supports the growth trajectory of small businesses. Businesses can scale the system to support even 20,000 users with minimal upfront investment. The interface is such that users can be added from any locations.

The Purpose of Digital Connectivity in Education

As Australia continues to move into the digitally connected era, it is vital to understand and remind ourselves of the purpose – expanded reach & improved delivery.

Improvements in educational connectivity imply that each one of the stakeholders – students, teachers, parents, industry and government – are provided with relevant connectivity; and greater numbers are bought into the connectivity fold.

For the students, especially those living in the far flung areas of the country, remote classrooms couldn’t here sooner. Uninterrupted and affordable broadband can help many children still relying on radio connectivity.

Technology can play a great role in improving the parent-teacher dynamic. Digital delivery of progress reports, virtual parent-teacher meetings and digitization of the child’s schooling activity are examples of the improvements that technology can bring to the education experience Several path breaking measures will be seen in our own times as connectivity improves; parents become more tech-savvy; and our lives become even more connected.

Educational institutions ought to become more enterprising in the use of technology for their parent-teacher liaisons. A dial-in system to access the ward’s attendance or progress reports can be a great tool. Parents can be connected over conference calls or via two-way voice messaging platforms. A mobile app could be an interface worth exploring.

Read more: The Purpose of Digital Connectivity in Education

Contact Us:Unit 45, 11-21 Underwood Road, Homebush 2140
1300SYSTEM (1300 797 836)
enquiries@rentaphonesystem.com.au
www.rentaphonesystem.com.au

Avaya IP Office – Best Digital Phone System for Small and Medium Businesses

The Avaya IP Office Platform is a dynamic office phone system that is to easy manage and yet delivers a power-packaged solution to engage over 2,000 users at a time. Ideal for organizations with a fluid, mobile and constantly-on-the-move workforce, the IP Office Platform helps you customize a solution that is exactly suited to your requirements. From simple apps to complex virtualized software – the system can be customized in all shapes and sizes.

Requiring minimal upfront investment, the digital phone system requires minimal maintenance and is a completely integrated platform. Once installed it allows you a complete end-to-end communications platform managed from a single source.

The Avaya IP Office Platform helps businesses improve customer engagement by offering a multi-channel and multi-functional communications system that integrates voice, email, and chat features into a single interface. Aside from the host of features the system can be integrated into existing hardware and therefore allows a greater flexibility and mobility.

Business Phone Solutions for Real Estate Agencies

Real Estate agents are often liaising with multiple clients and require to be away from the office, in which case they might not be best placed to handle calls coming in from the call-centers. However, with advances in communications technologies, it is now possible to be able to remotely attend calls or take a message and promise for a return call.

In essence the idea is to ensure that the customer feels attended to, and that there is no dissatisfaction or at worse a feeling of being ignored willfully. Real Estate transactions are largely dependent on the amount of trust a consumer can place on the agency or agent dealing with him or her. Attending to the consumer at every juncture helps instill a greater level of trust.

Aside from the trust factor, being constantly in touch with the consumer also helps an agent better understand their requirements and suggest appropriate properties. Real Estate transactions are long-winded and leads & consumers need to be nurtured over a period of time to realize the sale.

Even within the organization, a large real estate firm requires its agents to stay connected with each other or with the superiors. Communications infrastructure needs to be able to cater to these requirements, as this liaison is as critical as consumer communication.

Contact Us:

Unit 45, 11-21 Underwood Road, Homebush 2140
1300SYSTEM (1300 797 836)
enquiries@rentaphonesystem.com.au
www.rentaphonesystem.com.au

Business Phone Solutions for Construction Companies

The ideal communication system for any construction company is one that is able to handle the multiple communication channels while ensuring there is no data loss in transit. Professionals in the construction industry need to be able to keep track of the wide array of conversations that place over various settings. Conversation with the client ought to be clearly translated over at the construction site to ensure that the delivery happens in the manner expected by the client.

In essence the fundamental idea is to ensure that the company must create a seamless trail of communication from the client down to the construction site and that there is no room for ambiguity or loss of data.

At the same time, construction professionals could be either on site, in a meeting with the contractors or liaising with a potential client. Such times it is not conducive to be able to attend to other client calls.

Therefore, it is important to make that customer feel attended to by offering remote-call handling facilities or auto-dialler options. This gives the customer the much needed confidence in the construction company.

Read more: Business Phone Solutions for Construction Companies

Contact Us:
Unit 45, 11-21 Underwood Road, Homebush 2140
1300SYSTEM (1300 797 836)
enquiries@rentaphonesystem.com.au
www.rentaphonesystem.com.au

Communicating with Consumers in the E-Commerce Space

E-commerce in sense spells comfort, convenience and customer service. Consumers are shying away from queuing up at stores and instead prefer to make purchases from the comfort of their homes. Lack of time, improved choices and above all a heightened sense of convenience drive the ever improving e-commerce sales figures.

Also, the e-commerce consumer is an intelligent & informed being – given that the internet gives you no place to hide each purchase & platform is well researched. In this backdrop, it is vital to have the right communication strategy with the e-commerce consumer to ensure that you stand out and make the right impression on the huge internet audience.

Outlined below are some of the common and vital communication rules that e-commerce companies ought to keep in mind while communicating with their prospective clientele:

1) Appreciate customer intelligence: Customers on the internet are an informed lot – well aware of what they wish to buy. They’re also aware of the possible means to research on the internet. Therefore, brands ought to respect this intelligence while communicating with the consumer. Any attempt to bluff your way through can only prove counter-productive.

Contact Us:

Unit 45, 11-21 Underwood Road, Homebush 2140
1300SYSTEM (1300 797 836)
enquiries@rentaphonesystem.com.au
www.rentaphonesystem.com.au